Sheraton Albuquerque Airport Hotel

I expected a bit more from the Sheraton being that it's a higher end hotel. I will not stay in that hotel again and I will not recommend it to my colleagues, friends or family. Customer service makes the difference and Sheraton staff lack training, possibly motivation, to give good satisfying customer service.

Liked: Nice hotel; awesome climate control.
Disliked: Staff lack good customer service. Did not feel welcomed. Only one staff member greeted us good morning throughout our stay.

Very good

Happy to leave

Liked: Location
Disliked: Staff, faculties, customer service, no restaurant menu, bare.

Pleasant

Liked: The Sheraton really needs to up its game in the coffee in the room department. Ancient coffee maker and powdered creamer. Something you’d expect at a Motel 6, but not a $200+ room at the Sheraton. Especially when you have an early flight.

Very good

Very good

Exceptional

Could have been worse I...

Liked: While admittedly it was under construction, so a great deal of the issues were likely unavoidable, the absolute stench of I don't what assaulted us not only in our floor but doubly so in our room. The thermostat did not work in our room, thankfully it was not an incredibly uncomfortable temperature. One day our room didn't get cleaned. I know, first world problems. It was far too cold to actually use the pool but it was filthy and unusable. I don't generally have immensely high expectations but I'd definitely prefer to stay somewhere else if I come to Albuquerque again. The 3 minute drive to the airport and the free on demand shuttle was a definite perk as was the onsite bar and restaurant. The food was basic but good. The front desk staff were very helpful and accommodating

Good hotel very close to...

Liked: Hotel offered 24/7 free shuttle to airport. This was not mentioned on the website and we were concerned because we had to leave the hotel at five AM.

This hotel has really gone...

Liked: Good service in the breakfast area.
Disliked: Couldn't turn on the heat in my room - in March! The breakfast was dried scrambled eggs, cold bacon, cold potatoes.