Sheraton Agoura Hills Hotel

Great stay

Liked: Great customer service, bar with food till 10pm
Disliked: Breakfast a little poor

Superb

Exceptional

Liked: breakfast in the lounge was adequate. I just had a bagel and a bowl of cereal. What I really appreciated was the free acee access to cold water, orange juice and soda when I was thirsty.This was the first visit that housekeeping remembered to turn off alarm

Hotel was nice, wait for...

Liked: Very nice location as well as the hotel.
Disliked: When arriving for check in there was only one person checking in, she seem to be having a problem with the computers and was really nervous. She started to get a line for check in and everyone was as getting upset for the wait. It took 30mins just to get to her.

It was adequate, but expensive.

Liked: We didn't do the breakfast. It was very expensive for a buffet.
Disliked: The interior hallways were very drab, gray, worn. The room colors also were drab - felt like a morgue.Toilet didn't flush well. Light switch in the bathroom was slow. We hadn 't looked to see if the clock's alarm was set and it went off at 6 am until we figured out how to use it.

Exceptional

Exceptional

Enjoyable stay

Disliked: There was no coffee available in the lounge.

Good

Liked: The bed was comfy and everything’s clean
Disliked: AC kept switching on and off at 67 degrees.I couldn’t set the temperature for the first hour it wasn’t working I pressed all buttons thousand times! It was freezing, then it started working after some time and I finally turned it off.I couldn’t reach the front desk as the phone was old and didn’t have an option to connect with the front desk. I was super tired and they were checking me in for like 20 minutes so I didn’t have energy to go back and ask for their help.Also the walls are super thin I could hear very clearly how the guy was breaking up with his lover over the phone at 8 am. Good that I woke up just before that.