Very good

Exceptional

Liked: Convenient and clean
Disliked: There was a bit of a wait to eat. Reservations for food should have been made by my family

Very good

Exceptional

Liked: The location and staff! It's so beautiful!
Disliked: Only bad thing was main restaurant wasn't open so there was often no food available in the main inn

Pleasant

Disliked: Rooms were too hot! Temp hit 74. Tried to lower thermostat and couldnt. Had to take lock off window to open it a crack. Outlets horrible. Plug wouldn't stay in. Had maintenance in room to get tv to work. Remote batteries had to be replaced along with a new power strip to get tv to work. Overall hotel is old. It definitely needs some updates. Rooms are small but clean. lt is fine as long as you dont expect much.

Exceptional

Good

Liked: The hotel is querky with many 20 century features

Good

Liked: The location of the property is beautiful. We?ve been going to Shawnee in for a couple decades now and it?s always a beautiful spot. The staff were very friendly and accommodating. Especially the day staff on Saturdays at the front desk and in the spa
Disliked: One of the things I didn?t like about the property is that the maid service will be vacuum cleaners and dirty towels in the middle of the hallway. Also there are some details that are not picked up on it should be addressed like peeling wallpaper remote controls that do not connect with sensors. Why are the TVs mounted to the wall so that this is an a problem? It just seems like a lot of details are overlooked to make it higher rated. There are missing towels in the pool area which I know happens because people take them but that should never happen in a pool areaI attempted to help the lady for about 15 minutes look into how to use the locker system in the women?s locker room and it was ridiculously challenging. In my personal opinion you should offer a complementary coffee in the lobby or tea because the maids do not refill the coffee in the rooms when they clean. If this is an attempt to save money I understand but sometimes it?s on the details

Affordable stay for area exploring

Liked: We had a river view room with two double beds. Our room was clean and stocked with everything we needed. We did have an issue with the toilet but maintenance fixed it right away. Staff was very friendly and attentive. The pillow menu was an unexpected perk. We took advantage of that on our second night and each had a body pillow which helped us sleep better. The beds were comfortable as is though. We did enjoy the pool and hot tub on our first night and found it clean and well stocked with towels
Disliked: Our first night was nice and quiet but the second day the room next to us was extremely noisy and had people who were staying in several other rooms on the floor coming and going from theirs. They were all congregating in the room next to us and it was incredibly loud. It honestly sounded like 30 people having a party. After a couple hours of it, I finally called the concierge at 10pm but the noise continued until 11:30pm. I never heard staff call or go to the room after I called and the party kept on for another hour. I know the property is old and therefore sound is going to travel but this was more than that.