Bad

Liked: Nothing, it had closed down.
Disliked: Not applicable

Nice hotel full of character

Liked: The hotel is ideally situated in the heart of Halifax.The room and ensuite bathroom were generously spacious, offering a comfortable and inviting atmosphere. The room exuded character, creating a unique and memorable experience.The staff, characterized by their friendliness and chattiness, contributed to the overall warmth of the stay. Their engaging manner added a personal touch to the hospitality.A noteworthy addition to the hotel was the Caribbean restaurant, which proved to be a delightful culinary highlight. The goat curry, in particular, stood out as a truly amazing dish.Despite the hotel's cuisine being closed on December 31st, the staff went above and beyond in their service. They graciously refunded our breakfast and directed us to a nearby breakfast venue, ensuring that our dining needs were not only met but exceeded. This level of customer care added a commendable touch to our stay.
Disliked: Initially, Booking.com indicated that a full English breakfast was included with the booking, but the email confirmation simply mentioned "breakfast." Seeking clarification, I engaged in email correspondence with the hotel staff, who informed me that a full English breakfast would incur an additional cost of £10 per person.Navigating this discrepancy, I reached out to Booking.com to address the issue. Through their intervention, the hotel eventually agreed to honor the initially promised full English breakfast without the extra charge. While the process involved a bit of back-and-forth, I appreciate the resolution facilitated by Booking.com's assistance, ultimately ensuring a more satisfying breakfast experience during my stay.

Don’t happen

Liked: It was closed and I didn’t get a message and haven’t yet had a refund

Exceptional

Very good

Liked: Comfortable, warm, friendly staff.
Disliked: Biscuits was left in draw.

Exceptional

Liked: no comment
Disliked: no comment

Very good

Liked: Very friendly staff and very handy for the place I was going to. The room was clean and warm enough for late November.
Disliked: It was a bit noisy when the traffic started in the morning but, that wasn't the hotels fault.

Passable

top hotel we would 100%...

Liked: clean hotel central to the town centre very friendly staff great room 100% would definitely stay here on our next visit to Halifax
Disliked: no faults at all all good no problems checking in or with hotel and staff 100%