Shadow Mountain Resort

Liked: Great atmosphere; excellent staff; totally perfect!
Disliked: None.

We were very happy with...

Liked: We were so happy to come back to Shadow Mountain Resort, the best place ever, comfortable room we stayed before too, very nice big swimming pool, nice spa, very quiet , great view, flowers everywhere. Chris at the reception was so friendly and professional, helped us with all our questions. We had a great vacation. Very private atmosphere and quiet. Also we stayed with 15 months old baby and crib was provided. Thank you so much. We will definitely come back
Disliked: Unfortunately, cafe in the resort had very limited hours of operation. We stayed four days, and it was closed all of these days.

Very good

Disliked: Rooms were not made up. We have never stayed in a resort that doesn’t do this so we were surprised to stay for 4 nights and to have had no contact at all from staff

Exceptional

Wonderful experience

Liked: Good location, clean and beautiful view.
Disliked: On the last night of my stay, I had trouble with the key — it was extremely difficult to unlock the door. I tried to find someone to help, but it was late at night after the Coachella music festival, and there was no one at the lobby. After struggling for about 30 to 45 minutes, I was finally able to get inside. I almost cried but I finally laughed. I had all the videos , that’s so funny and worrying.

Coachella weekend 2

Liked: This place is so beautiful. The view from our balcony was gorgeous. My cousin, who normally books with air bnb, was impressed. I'm so glad I booked a room like a year before Coachella. The price and location was great being it was weekend 2 of the concert. The young gentleman at the front desk was very nice and accommodating. Kuddos to him. The bed was comfy and the room and bathroom was spacious.
Disliked: The shower door didn't keep the water from coming out, so when stepping out of the shower, I would step in a pool of water. There was also a wine glass that had a huge crack and ended up breaking as soon as I took it out.

Very good

Very good

We enjoyed our stay and...

Liked: Excellent property, location, and value.
Disliked: Decor is a little dated and a few modern amenities like usb charging ports would be nice.

Superb

Liked: We loved our stay and we don't even play tennis or golf! We loved the vibes of a place that goes back to the '50's.And the staff was just so incredibly warm and friendly! Julian at the front desk could not have been more helpful with a check-in request and Javier at the cafe made sure we were treated with lots of TLC. Our room was comfortable and clean and spacious. Can't wait to come back.