Three members of our families met at the hotel for the funeral service - one from Manitoba, one from Lethbridge and my husband and I from B.C. I use a walker and as we had no car; we had counted on the offered shuttle service. As the hotel has no dining room, we'd planned to eat at the casino. We were extremely disappointed in our stay.

Liked: The morning breakfast.
Disliked: Hotel rates in US dollars; no shuttle service.

Clean; bright; large and quiet. Great hot breakfast and parking.

Disliked: Ground floor room.

Unpleasant stay.

Liked: Room was clean.
Disliked: We booked our stay online. When we got there, they tried to charge me again for the room. We got it sorted out and I proved to them I had paid in full already. When morning came, there was an invoice under the door that said we still owed $175 for the room. The supervisor at the front desk made it a hassle for us to try and prove again that we had paid. The only thing is, we paid $229 for the room online. The room was only worth $175 in their records. They tried to charge us twice for something we had paid significantly higher for. Because of having to prove to them that we had indeed paid, we were late for our event across the way and did not have time for their breakfast.

Can't say enough about the front desk staff - very pleasant and helpful. The room was very clean and spacious. The morning breakfast was fantastic - lots of food, both hot and cold, and the tables were kept very clean with the wait staff always there for anything you needed. We will definitely make this our go to place in Calgary.

Liked: Great place for families!

Good

Liked: Location, value, family oriented
Disliked: Short staffed at night, garbage in elevator, no pool towels by the pool although front desk gave us some, beds are uncomfortable, had to ask for extra pillows. Tub appeared to have a dark ring around it although didn’t look close enough to see if it was a stain or dirt

Superb

Passable

Fantastic start to our new...

Liked: Everything was fantastic. Staff super polite and helpful, rooms super clean, breakfast was fantastic and the pool was such an added bonus
Disliked: Not many coffee capsules in room

Very good

Superb

Liked: The rooms were large, clean, and comfortable. There were a lot of options for breakfast and was delicious. The waterside was great to use.
Disliked: Water pressure wasn't very good on the sink in our room

Very good

Liked: The Hotel itself is exceptional! The staff the night we checked in was very helpful and understanding as we encountered a problem before the check in date. After explaining of what happen, the staff made an action about it and she did her very best to settle it.
Disliked: Not really didn't like but with the rules that the dining staff and the hotel itself is not aligning. Dining staff told us that we can't bring our left over to our room, when my children literally saw other people bringing their food to their room. Then when I asked about that issue from the reception, they don't have idea what the rule was. Next day, during breakfast, one dining employee took out the vaccum and started vaccuming the floor where there are crumbs of bread or egg? Not sure. My point is, I don't think that is a good idea to vacuum the floor while there are people eating in the dining room. The pool was cold but my children still enjoyed it.

Superb

Excellent

Liked: Very good food, lots of choices. The hotel location is so close to the event that I have attended.