Serrano Hotel Guest Reviews
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|0.5 miles from San Francisco centre|
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Anonymous Thu, 14 December 2017
Liked: The bedding was so dirty. They called at 12am to call about someone smoking basically saying it was us. They told us that if they smell any smoke in our room we would have a $250 fine. They were not very nice at the front desk.
Disliked: The room looked to old to much services was going on it was very messy and the placed smelled.
Anonymous Wed, 13 December 2017
Cor Fri, 8 December 2017
Very good location
Liked: Nicely renovated rooms.
Disliked: For 2 persons the size of th room was too small, only 1 sit accommodation and cabinet for cloths was too small when staying for 1 week.
arcangelo Thu, 30 November 2017
The hotel was in a sad poor location with a lot of homeless people asking for money.. the hotel was under a lot of construction. Old rooms Overall ..,very disappointed.. pictures online were not accurate..
Liked: Staff at desk was polite.
Disliked: A lot of active construction ..old run down rooms .. hair dryer not working.. homeless people begging for money outside.. very freighting..
Denise Tue, 28 November 2017
Highly recommend. Location was perfect.
Liked: The property was more luxurious than expected. It appeared to have been recently remodeled. The suite was also bigger than expected.
Disliked: It was all perfect! Staff was amazing.
Steve Fri, 24 November 2017
Liked: Close to main city attractions, bars,restaurants and transport links. Good bar/restaurant on site.
Disliked: Lots of floors Under renovation, but at least they didn't start banging until 9am.
Pierre Fri, 24 November 2017
Avoid this hotel, but if...
Liked: Not much. What was not bad was average at this hotel.
Disliked: The hotel needs renovation and most of the staff proper training. Worst of all was that they without authorisation used my credit card several times. A part from the legitimate charge of the room a large number of debits and credits were made on my credit card during and after our stay. To sum up, the hotel still owes me 350 USD. There was a withdrawal from my card of 699 USD that they couldn?t even trace at the hotel. In the end Serrano asked me to adress the issue through my credit card company. If it is a question of fraud or just incompetence is hard to say... Very disappointing.
Anonymous Tue, 14 November 2017
Alexandros Tue, 14 November 2017
Liked: Beautiful hotel. Gym on site. Within walking distance from Powell Str. station & Union Square (Downtown SF).
Disliked: Hotel located in Tenderloin, which is rather a dodgy part of SF with a lot of homeless people and unsavoury characters on the street.
Pedro Mon, 13 November 2017
Liked: Staff was polite and kind
Disliked: No water in the room No water in the gym Horrible service at the restaurant on breakfast time. 30 min to bring the food and it was wrong. That happen in the 2 days Extreamy expensinve