Serene Vegas Boutique Hotel

Good

Needs overall improvement!!!

Liked: I don’t really have anything that I liked about this place.
Disliked: First impressions matter. The Front Desk lady was very unprofessional. I went to use my cousin’s credit card for a deposit. The Front Desk lady with a loud irritated voice told me “why would you give me your cousin‘s card with her not being here or not having her ID?“ I told her to calm down and that my cousin was coming. She runs the card for the deposit. She then gives me a random person’s credit card. I hand it back to her and told her that she accidentally handed me this credit card, she then accused me of taking this credit card out from my wallet. She was unaware that she had picked up the card from her desk. And then she proceeded to give me someone else’s passport. It looked like she was very confused on what was going on and what she was doing. Be careful when checking in. Make sure you are getting back your card and your ID and make sure that your reservation is pulled up and not someone else’s. The room itself seemed pretty old. The room was as clean as it could get, but a lot of little cosmetic damages were visible. They didn’t have a coffee maker or any complimentary coffee or teabags. For the prices that are being charged you would think that you would have all the little amenities available. They even charged $14.99 per person for continental breakfast. This will be the very first and the very very last time that we ever stay in this place.

Great Value

Liked: Hotel was older and we were expecting it to be a little rough but the rooms had new carpet and looked freshly remodelled. It's definitely a budget option but was better than expected and great value. Shower was excellent.

Very good

Superb

Very good

It was ok considering the...

Liked: Decent price compared to other hotels on weekend with AC DC in town. Nice pool area. Free coffee and water in lobby.
Disliked: Room was missing hangars and a bar to hang shirts in the closet. Asked for help and front desk was overwhelmed and said service person was too busy. "Their hands were tied". No comforter or blanket in the room, had to get one from the front desk. Room had gun on the carper, furniture was cheap and worn.

Very good

It was okay. The parking...

Liked: Customer service was great. The front desk personnel were pleasant.
Disliked: The outside facilities were atrocious. The back parking lot was dirty, the pavement was old and mangled. The was building or roofing siding laying on the ground. The perimeter walls were old and falling apart. The rear security gate to get into the facilities was broken. The key card machine you insert your room key into worked about 20% of the time. The inside grounds were mostly okay, but the grass needed to but cut and it was browning in some areas.