Seraphine Hammersmith Hotel

We were advised to park in the Kings Mall car park for an overnight Saturday to Sunday stay - that was a good 8 minute walk through a rough looking estate through a shopping mall to the hotel. When you have bags this is not what you want or expect at a Best Western. When arriving at reception we mentioned the parking and the long walk - they told us you can park for free after 6 and it's free tomorrow. We later discovered they weren't talking about the Kings Mall car park, which ended up costing us £30 for one night! Reception then continued to tell us whilst having a patronising grin on their faces that at least we had a good room, a sizeable room. We got to the room and to get past the double bed you had to turn on your side with your bum against the wall. It was a very small room. Next time we will pay for a better hotel. Money wasn't the problem, it was the service.

Liked: Close to Hammersmith Apollo.
Disliked: Parking advice and parking poor; very small room; very poor service - staff at reception and bar were slow and sarcastic.

Central location for the Apollo

Liked: Location
Disliked: Too many stairs, although we were asked if it would be OK.

Passable

Liked: location
Disliked: room

Good

Exceptional

Liked: Everything.... Couldn't fault the hotel or staff very friendly and polite, will definitely stay there again when in the area

Good

Liked: friendly staff, location, cleanliness, wifi
Disliked: the hotel and the rooms have less space than you expect goint to a 4*

Very good

Exceptional

Liked: Staff were excellent. TV was a great size and the shower was brilliant. When we arrived we were given a free upgrade to a bigger room. Breakfast was delivered to the room at 9 as requested. Would definitely look at staying here again.
Disliked: Bed was a little hard but still a comfortable sleep.

Superb

Liked: The receptionist was very kind. Appreciate his support.

Pleasant