Seraphine Hammersmith Hotel

We were advised to park in the Kings Mall car park for an overnight Saturday to Sunday stay - that was a good 8 minute walk through a rough looking estate through a shopping mall to the hotel. When you have bags this is not what you want or expect at a Best Western. When arriving at reception we mentioned the parking and the long walk - they told us you can park for free after 6 and it's free tomorrow. We later discovered they weren't talking about the Kings Mall car park, which ended up costing us £30 for one night! Reception then continued to tell us whilst having a patronising grin on their faces that at least we had a good room, a sizeable room. We got to the room and to get past the double bed you had to turn on your side with your bum against the wall. It was a very small room. Next time we will pay for a better hotel. Money wasn't the problem, it was the service.

Liked: Close to Hammersmith Apollo.
Disliked: Parking advice and parking poor; very small room; very poor service - staff at reception and bar were slow and sarcastic.

top!

Liked: The room was in excellent condition. The beds were comfortable and the bathroom was also in good condition. Everything is close together. There is no need to search for public transport.
Disliked: The only downside was the breakfast in the room. We had expected something different. We received our breakfast in a meal box. There was little choice in terms of what you wanted to eat.

Comfortable & close to amenities,...

Liked: Very close to venue we were visiting . Friendly staff , comfortable
Disliked: Closer attention to detail with cleaning , food found under bed . Toilet full of limescale , shower a bit grubby

Comfortable, great location, clean and...

Would stay again

Liked: Fantastic location, wonderful and helpful staff, comfortable room with aircon and lifts! Easy walk to train station with access to the city and Heathrow, plenty of food options nearby and even an Ikea! Would definitely stay again.
Disliked: My only complaint was that the pillow was too hard.

No value for money

Liked: Hot water.
Disliked: No couch no refrigerator

This is no way a...

Liked: The location
Disliked: Too bad that I can’t stand staying another day. No elevator, no helpers, no staff, and the hotel has 2 different buildings which was confusing and not convenient. It was absolutely not clean and too small. Didn’t find simple things needed for a traveler as a normal 4-star hotel. No toothpaste, no tooth brush, and no water or tissues.

Exceptional

Exceptional

Superb