Seraphine Hammersmith Hotel

We were advised to park in the Kings Mall car park for an overnight Saturday to Sunday stay - that was a good 8 minute walk through a rough looking estate through a shopping mall to the hotel. When you have bags this is not what you want or expect at a Best Western. When arriving at reception we mentioned the parking and the long walk - they told us you can park for free after 6 and it's free tomorrow. We later discovered they weren't talking about the Kings Mall car park, which ended up costing us £30 for one night! Reception then continued to tell us whilst having a patronising grin on their faces that at least we had a good room, a sizeable room. We got to the room and to get past the double bed you had to turn on your side with your bum against the wall. It was a very small room. Next time we will pay for a better hotel. Money wasn't the problem, it was the service.

Liked: Close to Hammersmith Apollo.
Disliked: Parking advice and parking poor; very small room; very poor service - staff at reception and bar were slow and sarcastic.

Very good

Poor

Liked: Location
Disliked: Shower did not work

Passable

Liked: Just one positive thing. The accomodation is close to underground and not far from Hyde Park. Arround is few pubs and shops where you can buy almost everything.
Disliked: First negative point was breakfast. On Booking.com is not information that breakfast is serving by paper box to room. Second the breakfast is very bad, very cheap and everyday same. Better rent somewhere else room w/o breakfast and enjoy outside. Room small, ok no problem but bed very small and when one person move in the night will wake up other one. Also the room is not like pictures on Booking.com. Much older and used. In the end we evaluate this hotel as big mistake.

Not good

Liked: Nothing
Disliked: All of it

Very good

A perfect and wonderful experience

Liked: The breakfast was adequate and the location was perfect
Disliked: Nothing

Home away from home

Liked: Breakfast was ok.. location perfect..
Disliked: Nothing

Good value for money

Liked: Rajal or Lajal was service minded
Disliked: No elevator to the room

Enjoyed our stay at the...

Liked: Ventilation was very good in the room. Weather exceptionally hot but room was very comfortable
Disliked: Sit down breakfast would add to the tripenjoyed