Seraphine Hammersmith Hotel

We were advised to park in the Kings Mall car park for an overnight Saturday to Sunday stay - that was a good 8 minute walk through a rough looking estate through a shopping mall to the hotel. When you have bags this is not what you want or expect at a Best Western. When arriving at reception we mentioned the parking and the long walk - they told us you can park for free after 6 and it's free tomorrow. We later discovered they weren't talking about the Kings Mall car park, which ended up costing us £30 for one night! Reception then continued to tell us whilst having a patronising grin on their faces that at least we had a good room, a sizeable room. We got to the room and to get past the double bed you had to turn on your side with your bum against the wall. It was a very small room. Next time we will pay for a better hotel. Money wasn't the problem, it was the service.

Liked: Close to Hammersmith Apollo.
Disliked: Parking advice and parking poor; very small room; very poor service - staff at reception and bar were slow and sarcastic.

Exceptional

Liked: The reception staff were absolutely fabulous! They were incredibly helpful and always ready to assist with anything I needed. Even if something wasn’t quite right or didn’t meet my expectations, they acted immediately to make sure I got the best possible stay.Their warm attitude and efficiency made my experience truly enjoyable.Highly recommended!

Exceptional

The top class staff make...

Liked: Very convenient location. First class staff. Immediate responses and resolutions to everything. I’ve never experienced anywhere where absolutely every member of staff was approachable, friendly, helpful, polite, on the ball with everything.
Disliked: It was rather ‘compact’. However everything you needed was there.

Recommended hotel in Hammersmith

Liked: Ideal location in the heart of Hammersmith. Close to transport links. Friendly staff and v reasonably priced. Feel safe.
Disliked: Nothing

Good room, breakfast not worth...

Liked: The room was clean and beds were comfortable. It was a very hot day and the AC had been on prior to our arrival so the room was nice and cold. Good bathroom and a decent shower as well. The staff was friendly and helpful.
Disliked: The hotel is split into two buildings, the one with the reception has a lift, the other one, where our room was located on the third floor, did not have a lift. The breakfast which we paid extra for when booking was very disappointing. It is butler style, which means they bring it to your room in a takeaway box. The box was very basic, there were no savoury options, just a pastry, which raisins which I don’t eat, a cereal bar, fruit, some of us got apples others bananas, a yogurt pot (mango and passion fruit for everyone, which was not popular), an apple juice and a little Nutella sachet. Definitely not worth the money, it left a lot to desire and we ended up having to go somewhere for a decent breakfast.

Brilliant hotel in Hammersmith

Liked: Comfy beds. Central location. Large rooms.
Disliked: N/a

Great hotel

Liked: Lovely room. Great location
Disliked: Nothing

Exceptional

Liked: Absolute legend of a receptionist J , gave us the deluxe suite as an upgrade for free! Place was spotless, breakfast was exactly on the dot for the time we requested, and the bed was comfy! Wonderful place, especially for the price.

Pleasant

Liked: Good location if you're looking to stay in the area.
Disliked: It's just not a hotel, let alone a 4 star. Maybe my expectations are out but a 4 star hotel has a lobby, lounge area, maybe even a bar. This is a building with small hotel style rooms.