We were advised to park in the Kings Mall car park for an overnight Saturday to Sunday stay - that was a good 8 minute walk through a rough looking estate through a shopping mall to the hotel. When you have bags this is not what you want or expect at a Best Western. When arriving at reception we mentioned the parking and the long walk - they told us you can park for free after 6 and it's free tomorrow. We later discovered they weren't talking about the Kings Mall car park, which ended up costing us £30 for one night! Reception then continued to tell us whilst having a patronising grin on their faces that at least we had a good room, a sizeable room. We got to the room and to get past the double bed you had to turn on your side with your bum against the wall. It was a very small room. Next time we will pay for a better hotel. Money wasn't the problem, it was the service.

Liked: Close to Hammersmith Apollo.
Disliked: Parking advice and parking poor; very small room; very poor service - staff at reception and bar were slow and sarcastic.

Very good

Very good

Exceptional

I?m afraid the hotel cleanliness...

Liked: The bed was comfortable and the shower was fully operational. However, I do strongly advise for safety measures, that shower handles bars should be installed to all showers for support and safety. Also the shower glass has no ?pattern? engraved on the shower glass, which should be applied fir safety measures.other than that, it?s cosy. I do like the heater flooring, which makes a great difference adding to comfort.
Disliked: The air con makes a lot of noise when it is put on. And the television vision is very dark. No mini fridge, which would have been ideal. Despite that, I would recommend a stay here, but attention to details on cleaning beds to improve!

Pleasant

Liked: Shower
Disliked: It says there is parking available. It just isn't you have park about 7 min walk away from hotel. Basically it is a shopping centre parking and boy it is expensive.

Very good

Very nice, I'll be back

Liked: The superior double room is comfortable, the location is very good, the staff was very helpful and nice.
Disliked: Very poor breakfast, no fridge in the room. In 19 days, while I was staying, only 3 times the towels and bedding were changed and the cleaning was done (maybe due to the pandemic)

Value for money

Liked: Good value for money.
Disliked: A little cold.

Just OK this time

Liked: 2nd stay here. Fantastic location. Friendly staff
Disliked: We had a two night stay and our towels were not changed even though we left a Please clean our room hanger outside of our door. Also our room was opposite the staff room and there was a constant smell of cigarette smoke coming from there