Seralago Hotel And Suites Main Gate East

Exceptional

Pleasant

Liked: I like the pools I like the hot tubs I like that is next to Old Town
Disliked: The room could have smelled better

Very poor

Liked: I like that its close to a lot of place and you can have fun around without using the car .
Disliked: Around the areas was a lot of garbage, no light in my room, sink was plugged, bathroom dirty and mold around toilet and shower . The room door not save at all we move the table and chair to feel secure.I call receptionist and not help full at all . I don't know if manager or owners change but was much better before, is unacceptable that the door was not secure . and I was staying the at the big room that have 2 bed and one twin in one room , has kitchen and 3 more beds is the big room , and when I call the receptionist she do not even send a person to fix the room and additional to that was a lot of fruit fly and when I use the flash lights from my phone the kitchen sink look like some one throw up on it .

NIGHTMARE HOTEL

Liked: Location/price
Disliked: It was a nightmare hotel run by very unhappy, unfriendly, un-acommadating, lazy employees. We had to run up to the front desk for toilet paper and a hairdryer instead of them bringing us these idems, which should have already been in the room. The bath tub falcet dripped 24/7 heavily. It took them hours to come fix a backed up running tolet. TV reception was very poor. Wall pluges were not working. Only one light in the room worked. No fitted sheets on bed. Bed covering very poor condition. One towel per person for entire stay. The only thing that could have been worse is if we had found bed bugs. We are handicap, scooter people, so having to run all over to get things that should be in the room is very disrespectful of them. Plus, they had NO handicap rooms available for us even though my request for one was made MONTHS in advance. Most of the handicap rooms were shut down.

Passable

Disliked: Mold and old smell, mold by the door and bathroom

Very good

Liked: Rooms need to be fixed especially beds. Advertisements needs to be updated.
Disliked: Fix rooms n bring bk restaurant n bar

Good

Bad

Liked: I spent 14 days there, not clean, not changing the sheets, they were very dirty, I had to move to another bedroom but it was the same. Until now they're kept my deposit, I don't know why.

If you’re short on cash...

Liked: The beds are hard to sleep on. But The property was of good value for what I needed.