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AustraliaSentinel a Provenance Hotel Guest Reviews
Overall Average Score:
Very Good (4.15 out of 5)
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Kelly Thu, 23 June 2022
Classic and classy hotel
Liked: Beautiful and eclectic. Great rooms and beds. Love all the old architecture. Great workout room.
Disliked: It was a little noisy at night from the street noise.
Chris Tue, 21 June 2022
Good
Ryan Mon, 20 June 2022
Very good
Disliked: can hear everything happening in the city. not very soundproof. didn?t sleep well.
Kim Wed, 15 June 2022
perfect location for downtown sightseeing...
Liked: great location,beautiful room with fireplace. Sarah at the front desk was great. awesome gym
Disliked: a bit loud since the hotel sits right on the tram line
Renee Wed, 15 June 2022
The best night of sleep...
Liked: everything! Very Stately, clean and safe. Also, who doesn?t love a spinning door!!!!!! lol! The front desk was extremely helpful and kind.
Disliked: we enjoyed everything!
Samantha Wed, 15 June 2022
lovely hotel, the staff were...
Liked: it was a beautiful hotel- 114 year old hotel that?s been well taken care of.
Disliked: there was a blood stain on our comforter. this seemed to be rectified with a discount- but then I had an odd charge on my credit card. I tried to contact the property almost a week ago and have yet to hear back.
Luis Tue, 14 June 2022
Great location in a historical...
Liked: Great location for new comers to Portland, bikes to borrow and friendly staff
Disliked: No breakfast, and no cleaning service after a week
Hani Mon, 6 June 2022
Very poor
Liked: The inside of the hotel was unique and loved the interior of it. Loved the random little decor items around the lobby area. Overall loved the aesthetic of the hotel. Also loved that it was located in a nearby location and pretty much walked everywhere and where we couldn't walk we took the train.
Disliked: A lot of our issues came from the heating of the room. The room was very hot and only seemed to get hotter during our 2 night stay and we tried to fix it on our own but nothing really came of it. Called the front desk to see if they could get someone to fix or even to take a look at it. said they would send someone up but they didn't. Took a few hours for them to send someone and only because we called a second time and the front desk person seemed irritated and irked by it. At some point, someone came and asked us if we had reset it or turned it off and on in a very condescending way. they ended up doing the literal exact same thing we did. about an hour later someone else came and did the same thing but nothing had changed. by the next day when we mentioned checking out the front desk person seemed annoyed and irked and essentially was like hmm interesting.
Adam Sat, 4 June 2022
Superb
Lydia Fri, 3 June 2022
As above
Liked: Room was fabulous, as was the roof terrace. Great location
Disliked: There was a fire alarm at around 1am which disrupted o our night?s sleep. While we appreciate this was out of the hotel?s control the way in which it was dealt with was very poor. Firstly, there didn?t seem to be any procedure to ensure everyone was out of the hotel safely. 20+minutes had passed while we were stood outside and there were still guests leaving the building. This seemed extremely unsafe. Secondly, the elevators were shut off due to the suspected fire so we had to climb many, many sets of stairs to the top floor to discover the door to our floor was locked. After a long time trying to get hold of reception to come and unlock the doors, we finally managed to speak to a member of staff who informed us that as there was only one member of staff in the hotel at that time, they couldn?t leave the front desk to assist guests. This I found astonishing - far too much pressure on one individual and if there had been a fire it could have been disastrous. In our case, it resulted in a further 30 minute wait and another long trip downstairs for doors to be unlocked and guests allowed back into rooms. Appreciate the fire was out of the hotel?s control however the lack of procedure and communication was extremely worrying. Finally, on check out, I raised our concerns with reception who seemed extremely unfazed by the situation, and offered to remove our ?amenities fee? from our bill. My partner and I were quite surprised to learn of this fee as nothing was mentioned at check in about this additional cost. We also didn?t benefit from any of the things this fee was supposed to cover - Wi-Fi did not work, no complimentary drink on entry etc. Shame as the hotel itself is stunning, however the way its managed could definitely be improved for the safety and well-being of guests.
