Pleasant

Liked: The staff were friendly, the place was clean
Disliked: Was very disappointed with facilities, It was very basic overpriced for what was really a YMCA hostel , no comforts no tv or kettle for making a morning drink for nearly 100 pounds a night expected a lot more ,there was food and a bar online but nothing was open

Exceptional

Great staff and location

Liked: Staff were super helpful and location is great
Disliked: Have light switches for the bathroom and toilet outside each specific room. That will stop others from entering the room late at night and just putting on all the lights.The beds makes a noise and the bathroom have a gap beneath the door. Bit uncomfortable. This was Selina Hostel. However, I never had an email saying it was changing to PH Hostel which made me worry at the beginning.

Very good

Liked: The location for our stay was perfect. We came to Liverpool for the theatre and was a 10-12 minute walk from the train station and theatre and then the same again to get to the shops in the opposite direction. Staff were very friendly, and the room suited our needs for an overnight stay. The beds were comfy and bathroom clean. I didn't see a bar or restaurant open as pictured, but I can't say I was looking particularly either. There is a lift that is in use but is small. We did fit 3 people in, but if you had cases, you might need multiple trips. It's just because of the age of the building, though. Overall, it was a good stay that met our needs, and I would stay again
Disliked: The room, whilst great for what we needed, wasn't as clean as it could have been. There was dust under the mattresses on the bunk beds, and I dropped something behind the radiator, and when I looked, it was clear that they had not been cleaned for a good while. Also, the fans that were in the room were also covered in dust. There was also a water bottle that had been left I guess but the previous guests with no lid on that was hidden behind the curtain of the bottom bunk so when we pulled the curtain across it spilt everywhere. The quilt cover on the double bed was also stained with what looked like nail varnish, which I appreciate will not be able to be washed out but really shouldn't use that bedding again. The shower and hot tap when running hot water did have a smell that wasn't very pleasant but do appreciate it is a very old building so this is a factor. It was overall good, but just little things like the dust should be paid extra attention

Superb

Disappointing

Liked: Staff were friendly
Disliked: Tiny room, no tea/coffee facilities, no breakfast we also had a cracked window, curtains did not block out any light so a very bright and early wake up, expensive for what we received,

Very poor would not recommend...

Liked: Location
Disliked: Everything no heating room wasn’t worth the money at all worst sleep

Disappointing

Disliked: No restaurant.. no bar .. none of this was made apparent before stay

GOOD SERVICE

Disliked: the set up