SCP Hotel Colorado Springs, Colorado Springs

Mountain fun

Liked: Staff abs atmosphere
Disliked: Needs more food choices

Very good

Potential but needs a lot...

Liked: The rooms were nicely decorated and clean. The main lobby was a great place to relax and meet fellow travelers
Disliked: A few hours prior to arrival I called to confirm my reservations, I was left on hold for 11 min. Then the guy said he had no record of my reservation, but did have a record of my request to have my rooms together. He offered to rent me rooms at a higher rate. I was passed to Reservations who also had no record of my reservation, he too offered to rent me rooms for a significantly higher rate. I was told to call Booking.com to resolve. After 20min on hold they answered and resolved the problem in about 45 seconds! The interior is nicely decorated but not exactly high quality workmanship. My room seemed to have an endless supply of flies, luckily my kids room didn't have this problem. The exterior of the building is DISGUSTING, dirty, dirty, dirty, rotting ceilings, inaccessible stairs, bags of trash lying around, broken concrete walkways! If I saw it from the outside first, I never would have booked.

A fun place to stay

Liked: Rooms are newly renovated and spotless. The guest are is large with free coffee, tea and hot chocolate. There are games to play, a pool table, a large gym and pool. Best of all; the employees were very friendly. We were 2 adults and 2 kids(10 and 13).
Disliked: Nothing

Superb experience

Liked: Excellent location great atmosphere and all around good stay.
Disliked: Outside rooms still have a motel feel. But still I would recommend this hotel.

Very good

Liked: Comfy beds, nice big TV, ice cold ac
Disliked: Need more lighting in rooms. It's inevitable to wet the whole bathroom floor when showering. No microwave.

Exceptional

Liked: The staff people working at this place is awesome smart smiling good speaking just having funI would love to sing in again
Disliked: Nothing I can tell

5 stars from me!

Liked: Staff is very accommodating, friendly, great location, beautiful hotel and so much more!
Disliked: Not a single thing!

Exceptional

Colorado Vaca

Liked: Friendly staff, family oriented
Disliked: Staff not experienced. Upon arrival after calling and confirming arrival time, only one of my rooms was ready. My daughter was put in her room only to find one bed and TV not working. I go back to front desk and explain that I rented a room with 2 queen beds and told them how this room they put her in only had one. My daughter was then moved to another room. Remind you, she had already carried all her belongings and her 2 dogs and kennels to the first room. The room she was moved to had a leaking sink. Notified front desk. My room was still not cleaned. I was told to come back at 2:30 and check. I went to front desk at 2:30, room still not cleaned. I was then told to come back at 3:30. I went to front desk at 3:30, room still not cleaned. I asked if they would call me when it was ready. Check in was at 4pm but I called ahead of time to see if we could check in early because we arrived in town early and I was told yes, both rooms would be ready at 2:30. I got a phone call at 5 pm stating my room was now clean. 1 hour after normal check in time and 2.5 hrs after I was told my room would be ready upon arrival. The next day I noticed SCP had taken out the money I owed them $1764 plus $150 more. I went to front desk to ask what the extra money was for and I asked if it was some kind of deposit and I was told no. I was then told that when the manager Robyn came into work later that morning she would call me and we could go over the money issue. No one ever called me. I went to the front desk that evening and spoke to the manager and she cleared it up for me. It was a deposit. On day 5, our keys quit working. We had been gone all day traveling from Colorado Springs to Estes Park. I was exhausted, I walked up to the front desk and notified them that are new keys weren?t working again. They made me new ones and I walked back down to my room to only have the keys not work. I walked back up to front desk and he made more new keys.