This was an awesome stay....

Liked: I loved that they had a complete kitchen set up and all utensils were available. Also bedrooms and closet space were amazing. Loved that each room had both a washer and dryer. Also loved that they had beds in different rooms.

I had a wonderful stay

Liked: Excellent location and excellent customer service
Disliked: Excellent location excellent customer service and excellent property upkeep

Liked: Clean, nice staff.
Disliked: I don�t know

Disappointing

Favorite place but will not...

Liked: The room and location and usually all the staff if very helpful and pleasant
Disliked: The last day the way the payments were handled and the treatment I received on getting a key to get back into my room after the ROOM was paid for!!!! They lost a returning guest I've stayed here a few times and was a very pleasant experience until today

Disappointing

Liked: I have never had an issue here!!! Until today after extending my stay and paying for the room with my card on file ! I arrived back to my room at 12p.m today and my key was not working so I went into the office to ask them to fix for me since I paid for the room by credit card! And the very young lady at the desk informs to tell me i only paid for the room and i need to pay the resort fee! What? I ask her to run my card on file with them I didnt have the card on me it's in the room my 12 and 13 yrs old daughters are in there sleeping! She rolls her eyes and says she can't charge my card for $23 but they charged the $155 without the card hours earlier!! She types on her computer for 10 or 15 secs answers a phone call before handing me back my 1 room key even though I gave her 2 she gives me 1 key back and tells me I'm on a time limit as the key would only work until 12:30 I take it and tell her I will return with my card so she can charge it for $24 . Bad customer service and not a good look for this beautiful resort that my family and I actually enjoyed until 12 p.m today!! It's not okay to treat people as if they are not going to pay a $24 fee after yu were able to charge my card have my $300 deposit along w another one of my credit cards on file!! So If this is how the whole company handles the customers here than they should maybe change the way they do things
Disliked: Charged my card for the room but would not charge the resort fee off the same card !!

Liked: Clean comfortable relaxing

Superb

Disliked: having to leave trash outside the room because of COVID procedures

Liked: Location
Disliked: The way they treat you after being treated for a long period of time.