Scone Arms Hotel, New Scone | ConcertHotels.com

Definitely would stay again when...

Liked: Location was perfect for visiting our friends. Friendly welcome, good food and extras in rooms were lovely, shower gel, soaps, variety of Teas and Coffees, water and a small fridge, shortbread and even nice robes. Even got an on site salon for hair. Despite having on site bar, no noise could be heard in the room, this might be different when live music is on. Dogs also welcome in bar area.
Disliked: Nothing not to like, although if we’d known it was only us for breakfast we probably would have chosen to go elsewhere as we woke early but had booked it for 10 and paid, but not a fault of hotel.

Good

Very good

Liked: Great location,clean room,pleasant staff
Disliked: Cracked toilet seat,

Very good

Poor

Liked: The room
Disliked: Staff

Superb

Liked: So glad we found this place, great staff,clean and comfortable
Disliked: Nothing

Very comfortable Family run hotel.Very...

Liked: everything- no negatives
Disliked: nothing I did not like

Below average

Liked: Comfy and clean
Disliked: Nobody there when we booked a time for breakfast chief was late tea and Coffey we had to make ourselves it was sachets of coffee the hot water was through a percolator food was barely warm soon as he served he left so again nobody in hotel to provide any service.

Pleasant

Liked: When we got our breakfast it was ok
Disliked: The fact that it’s not manned during the night. You are just left there. Went to go for breakfast at 9.00 couldn’t get down to restaurant as all doors locked had to wait on chef opening up. No cereal, fruit etc set out for breakfast which staff were supposed to set up night before. No hot water to have a shower. Been here twice before and really enjoyed staying there but has gone downhill a bit since last here

Not a 3 star experience...

Liked: Good location. Modern rooms and well equipped. Staff on duty positive and aware of issues with room, TV, meal service and door lock security. Staff did make amends by offering a range of one day free breakfast and 2 free drinks each - appreciated and understood not staff on duty issue but an organisational one and one of poor communication by hotel management team.
Disliked: The breakfast was awful. Poorly cooked and not as described on menu. Advised that breakfast was only available from 0900 hours as limited staff. We were only two for breakfast on Monday 4March 2024. One member on staff on duty to take order and make. No sausage or has brown available but no extra of anything else to supplement. The self service area for fruit juice, coffee/tea, cereal and toast was at bar area. The bread was a co-op loaf still in wrapper. Tea/coffee all instant and from hot water jug. This was in no way an exceptional breakfast as described on marketing material and certainly not a positive experience. Advised on arrival that kitchen would eb closed for Monday evening - no prior warning for this. In bedroom TV did not work and relied on guest putting in own account for BBC and Prime. Heating failed to work and given replacement heater that worked perfectly but surprised no attempt made to correct fault. Room not serviced in any way other than addition to tea supply and milk on day 2 - no cleaning of room, no linen change, no waste removal. This was not a 3 star experience