Name: Schoenbrunn Inn
Address: 1186 W High Avenue, New Philadelphia, OH
Telephone: (888) 323-5826
Rating: 4.25

Fantastic facilities (pool, hot tub,...

Liked: Modest room but amazing facilities at this roadside hotel in New Philadelphia. In addition to the on-side bar (open until midnight) and restaurant, the hotel features a large pool and hot tub leaving guests wanting for little more to do during their stay. We really appreciated and used all of the facilities.
Disliked: Fitness room appeared cramped and unappealing.

Exceptional

Superb

Liked: Staff was very friendly, rooms clean, pool warm and nicely maintained, and continental breakfast was good and they had a variety of food choices.close to sugar creek and Amish markets. Good choice for the cost also. Would highly recommend a stay there. We will definitely stay again when we return to the area
Disliked: N/A

Excellent

Liked: The accessibility to everything, the place was very nice and very well kept and clean , staff was excellent, this was our first time staying here , would highly recommended this place
Disliked: Nothing

Superb

Liked: Good location. Easy in and out. Nice clean facility. Pool and hot tub clean. Pub on site. Rooms were clean and modern.
Disliked: Nothing to complain about.

Exceptional

Less than hospitable

Liked: Room was clean, facility was clean.
Disliked: Pillows were hard, mattresses creaked, bathroom door hinges were bent so the door did not close. But most of all the manager has terrible customer service, tried to charge me twice and argue when my card was declined because they had taken the money earlier in the day before I arrived. I was trying to explain that I was already charged and show her my bank statement, she got very rude and argumentative, held me at the desk for 30 minutes at midnight with tired kids in the car. Despite catching me later to apologize, the interaction was less than hospitable, from someone who worked in hospitality for ten years and won awards for it.