Scandic Karlstad City

Good

Disliked: Got the room facing the road and lot of noises

Very good

Very good

Good

Exceptional

Exceptional

The breakfast was disappointing.

Liked: The hotel had a fitness room and parking in the basement of the hotel - I was happy to use them.
Disliked: I am writing to express my sincere disappointment with the breakfast experience during our recent stay at the hotel. Prior to our arrival, we specifically asked about the availability of vegan breakfast and received confirmation that it would be provided. However, once on site, it became clear that no substantial vegan options were prepared. We were told that the only available items were bread, tomatoes and yogurt, and were even advised to consider eating breakfast elsewhere – despite having paid in advance for breakfast as part of our stay. Hearing this, while looking at our small children whom we hoped to offer a warm and nutritious start to the day, was emotionally difficult. My heart sank, and tears came to my eyes. Later, the head chef did kindly offer to prepare something and brought us a hummus, but it was so sour and salty that it was inedible. Compared to the rich and varied selection available to other guests, it felt like vegan guests were not expected or considered. Having to ask and explain during breakfast made us feel excluded at a moment that should have been welcoming and equal. I’m sharing this not just for ourselves, but for all future guests who follow a plant-based lifestyle and deserve a comparable level of comfort. It would mean a great deal if the hotel considered offering some basic warm vegan options – for example, fried potatoes, steamed or sautéed vegetables, and perhaps tofu as a protein alternative. These are simple and affordable items that many guests – vegan or not – enjoy, including both children and the elderly.

Disappointing

Liked: Location
Disliked: Poor staff service, very disappointing Breakfast so so for a Nordic standard.Need renovation

Very good