Name: Sapphire Hotel London
Address: 35 Shepherds Bush Road, London
Telephone: 0800 031 8416

Should be able to find a better hotel - the area is full of hotels.

Liked: Clean.
Disliked: Reception - had to ring bell, then someone from the street comes and says your room is couple of doors down. Brochure said bath, not shower; double room turned into single room; staff not friendly; breakfast too busy.

Would use again - basic but very clean and friendly.

Liked: Excellent breakfast.
Disliked: Bit basic.

Friendly service, lovely room. Would stay there again.

Liked: So clean
Disliked: No lift

Good

Passable

Liked: Location Cleanliness
Disliked: Small room

Poor

Pleasant

Liked: Good location, easy access to public transport. Daily top up and empty rubbish except skip one day.
Disliked: We were allocated to Pearl hotel where we got our door key. May be due to we have check in late. No lift. You have to carry your luggage up stairs without assistance. Small room. Something happened in our nearby tenant as a result a police officer was stationed outside our room during our stay(4nights). It would be better if we could arrange to other room in order to minimise inconveniences.

Great value hotel

Liked: Great value for money, good location. We had a balcony which was a lovely surprise.
Disliked: Quite a lot of steps to get to the top!

Recommended!

Liked: Very tidy and clean.Guy at the reception is very kind and professional. Upgraded me to a bigger room due to someone extending their stay at the room I had been located in first, at no extra cost. Also recommended Greek food place across the street which had amazing fresh food and good customer service too! Location is perfect as I had a meeting in Notting Hill following morning (15mins in the bus)
Disliked: Nothing

Superb

Very good

Exceptional

Good budget stay

Liked: Excellent location. There is quick access to the train, the shops are across the road, and there are parks close. The hotel manager was helpful and easy to contact when needed. This was an excellent budget stay for a 2 night visit. The bedding and towels were very clean, the mattress was comfortable, there was a fan (which was excellent as a lot of other hotels did not have this), and good water pressure in the shower.
Disliked: You get what you pay for, but experience could be improved with better maintenance of rooms. The hotel is in a block of older houses that have also been turned into hotels, so it makes sense that some floors creak or that sound travels more. However, there are cracks in the bathroom tiles, things need regrouting, the furniture has marks, fan is not strong enough for hot days, and the cleaners need to do a more thorough dusting and hoovering. I'm sure if this is achieved and the hotel has a refurbishment, they could increase in stars.