Sapphire Hotel London Guest Reviews
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Dushyant S, Leicester, visiting Eventim Apollo
Should be able to find a better hotel - the area is full of hotels.
Liked: Clean.
Disliked: Reception - had to ring bell, then someone from the street comes and says your room is couple of doors down. Brochure said bath, not shower; double room turned into single room; staff not friendly; breakfast too busy.
Sue, Jersey, visiting O2 Shepherd's Bush Empire
Would use again - basic but very clean and friendly.
Liked: Excellent breakfast.
Disliked: Bit basic.
Dianne C, Basildon
Friendly service, lovely room. Would stay there again.
Liked: So clean
Disliked: No lift
Hamza Tue, 12 August 2025
Very poor
Disliked: Staff incredibly rude. One of the hottest days in the year. Put us in the loft with no way to keep cool. Dangerously hot. When we spoke to the staff they said ‘this is what you get when you book a budget hotel’. We paid over a £100 a night!
Martin Tue, 12 August 2025
Good
Liked: Great location and easy walk to the tube station.
Disliked: No A/C it was hot on the top floor and a lot of noise from the street. All in all not a bad place to stay for a few days
James Fri, 8 August 2025
Very good
Aminata Thu, 7 August 2025
Good
Liked: Good location Very friendly staff available 24/7Clean and confortable room
Disliked: Noise from neighboring rooms was clearly audible which affected the overall comfortBathroom was a bit small and lacked storage space Wi-Fi was unreliable in the room
Njang Wed, 6 August 2025
Pleasant
Dixon Sat, 2 August 2025
Room was clean and nice,...
Liked: Location very good, very pleasant staff, clean place
Disliked: Well I did book Sapphire but the room was so small they gave me a room at the Pearl Hotel instead which is their joint hotel at an additional cost. But otherwise everything else was good. I believe each room should have standing mirrors. That's really a downfall
Park Sun, 27 July 2025
Good
James Thu, 24 July 2025
Good
Natalie Tue, 22 July 2025
Exceptional
Anonymous Mon, 21 July 2025
Great stay location and value...
Liked: The location was great and central to everything
Disliked: Could do with a bedside locker and couple of water glasses and extra pillows Next time we stay it would have to be a lower ground floor room