Sands Regency Casino Guest Reviews
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|0.4 miles from Reno centre|
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Shonya Thu, 15 August 2019
Overall very comfy
Liked: I like the location of the hotel
Disliked: I got a non _smoking room had go outside when I wanted to smoke
James Thu, 15 August 2019
David Wed, 14 August 2019
Good value for the price,...
Liked: Comfortable Bed. Price.
Disliked: Room right by elevator kept me awake. Hotel Construction started at 6 AM outside my window.
Emily Wed, 14 August 2019
Luis Tue, 13 August 2019
For a place to get...
Liked: Parking was easy
Disliked: TV no reception
Alexander Tue, 13 August 2019
Dirty don?t stay here
Disliked: The room was dirty,the bed sheet had left over food smeared on it,the room service ppl must have just flipped the sheets over before they made them good thing there was two beds in the room,also there was ants and the ceiling looked like it was peeling,only thing good about this place was they let you check in early,next time I rather pay double and stay at circus circus or gsr where you can expect and experience top notch quality.
Suzanne Tue, 13 August 2019
Don't know if I'd ever...
Liked: The location was good and the pool area was really nice and well maintained.
Disliked: (1) Set up credit card pre-authorization form since my brother and nephew were checking in a couple days earlier. They were kept waiting 20 - 30 minutes and were almost turned away. Very frustrating and unprofessional. (2) Facility was under construction, so there was a lot of noise in the morning and the parking area was affected, (3) My brother decided to stay one extra day and was told no problem, just stop by the front desk since he was paying in cash. Then once there, they told him I had to be there to authorize the additional day. Spoke to a supervisor to voice my frustration with how they had handled our stay there. He apologized and said it would never happen again, but that was after he started off making excuses and not appearing to truly understand my perspective.
Kirk Tue, 13 August 2019
Liked: Good location, the remodel looking great.
Christina Tue, 13 August 2019
BED BUGS !!!!!!!! BITES!!! My...
Liked: Convince to main strip in Reno
Disliked: BED BUGS !!!! I booked three rooms , because I invited family to come along . Iv stayed at the sands for 7-8 years now (some of the stays were booked with my uncle in the past ) but this particular time I booked 3 rooms to bring along new guest and it happened to be the worst , embarrassing moment ever!!!! My husband on the first night could not sleep he woke up with bite marks ,so we had room service change our sheets the next morning he was covered from head to toe . We complained they gave us a new last room available, which was ok for the next two nights , but the last night my father tells me he got all bit up and he to was covered in bites he was in another room . He didn?t want to tell me because he knew I was upset already and very embarrassed. So that means because we were all on the same floor same closeness 806, 802,800 they probably have all bed bugs . My sister witnessed them spraying the room we left from which was 806 . They refused to compromise us anything because thier excuse was we booked through booking . Com , which I think is stupid because they took our money not you !!! It was very upsetting IM SURE I WINT BE GOING BACK !!! Bed bugs are not something you want to bring home I had to throughly wash everything before bringing it inside . And to top off both my husband and father filled from head to toe with theses ugly bites !!!!
Lawbreaker Tue, 13 August 2019
Not as clean as I...
Liked: For the price it was a good deal and the location was perfect for us. The room was very spacious which was very nice and unexpected. Also had a fridge which we didn't see in the room description so that was also a nice perk.
Disliked: The room wasn't as clean as I would've hoped for. Our check in was at 3 and we got to the room around 4-4:30 and the cleaning ladies had JUST finished up??? Also, the access to the parking garage was a such a mess. They had "garage access" elevators but some were broken and then they said you had to take this floor because they had a certain floor under construction, it was just chaotic. Granted it was Hot August Nights but it just made things so inconvenient and time consuming.