Name: Sands of Kahana Vacation Club
Address: 4299 Lower Honoapiilani Highway, Lahaina, HI
Telephone: (888) 420-1643
Rating: 4

Facilities ok, but would not...

Liked: Location was great on the water.
Disliked: Staff made this trip not what it should have been! Attempted to double charge fees already paid, then told me to take it up with Booking.com. Manager later called me and apologized and provided the refund. My family also stayed here. Staff failed to process their credit card when checking in. When they checked out, they sent security guards to get them to go down to the front desk to provide the credit card. Their mistake, not my families! Never has this happened before. Maybe they should have picked up the phone and called, like normal people!! So insulting and causing severe unnecessary embarrassment.

Very good

Great value

Liked: Comfortable and spacious condo with a full kitchen. Ocean access was as good as it gets. There are plenty of lounge chairs. Very nice pool. Captain Jacks restaurant was very good and reasonable. Our balcony looked over the back of the property, but the price fit out budget. There are ocean views available, albeit pricier.

Staff fixed the issue by...

Liked: The location was fantastic and the staff swiftly took care of our issue!
Disliked: There was no A/C! This was not listed in the property details upon booking. The listing says they have “ceiling fans” but does not explicitly say there is NO A/C. Not only do I have severe asthma that can be induced by heat but I am 7 months pregnant and the heat is unbearable for extended periods of time. I don’t understand how this listing is allowed to not specify something SO important to people’s health.

Maui is a beautiful place...

Liked: Location was good.
Disliked: Amenities were a bit dated. Staff were responsive, but not friendly. Hotel wanting to charge for an extra pouch of coffee (1 provided for each night's stay) was ridiculous. For a $320+/night stay, and additional $1.50 for a pouch of coffee is absurd.