Sands Beach Club Resort

Passable

Exceptional

Sands ocean club it’s easier...

Liked: The ocean view
Disliked: I didn’t like how my door wouldn’t work. Finally maintained got it fixed half way through the next day. Then after the door was fixed the key wouldn’t work again and I had to walk all the way to ocean Annie’s to get help to get my card to work again.

Very good

Exceptional

Good

How about some effort

Liked: Great location and view from the room was fantastic.
Disliked: The suite needs a lot of updating. Old furniture, carpeting, fixtures and more. Such a shame the owner put minimal effort and money into this rental. It could be so cute! It was nothing like the photos shown on Booking.com. The door handle was hanging off the sliding glass door. The place needed a good cleaning. It was only one night so we made it work.

Unbelievable not in a good...

Liked: Worst customer service i have ever experienced. Not just the hotel but also Booking.com!! When i arrived to the hotel to check in i was told they do not have the oceanfront room i booked. They can put in another room for the night than move us to oceanfront in the morning. While this was all going another women was complaining about roaches on her room. Another gentleman that also booked with booking.com was told they have no room for him Booking.com over booked the hotel. Also at this time there is a restaurant/bar attached to the hotel. I watched People in the lobby fighting, walking around with blunts,stumbling drunk. I had 3 14 year old girls with me. We did not feel safe. We went to find another hotel for that night to find out Booking.com has over booked the entire strip!!! So we had to go back. I have to say the room was pretty nice. Not the cleanest but we weren't completely unhappy for the night. I was told they would definitely have a oceanfront the next day. I went down to the desk the next morning. They told me our room will be ready at 2. We decided to get the car packed because we were told we would be in the building down the rd where we originally wanted to be. Went to lunch and came back. Go to the desk and now they only have one oceanfront avaliable in the building we were currently in. We go the this room and it only sleep 4 when I needed 5. I go back down to tell them this will not work. They told me we can use the sleeper sofa. No not when I booked beds for 5 people!!! So my only other option at this Point is to go back to the room we just left. We unpack the car again go back to the first room to try to start our short vacation. But it got worse the next morning we wake a dripping sound to find water dripping out of the light/ ceiling over the bath tub and water all over our floor into the hallway!!! That same night we had no water because of a hotel emergency

Pleasant

Liked: It was very spacious and a great spot with great accommodations
Disliked: It was hair in the bed and on the floor that did not belong to either of us that stayed. Seem like it wasn’t vacuumed properly or the bedding wasn’t changed properly. Also there was no covers for the sofa bed and it had stains on it.