Sands Beach Club Resort

Pleasant

Exceptional

Liked: Hotel is amazing

Absolutely terrible

Liked: The location
Disliked: When we arrived at check in we were told our room was not ready and were unsure when it would be ready. I explained to them we just traveled 8hours away with two toddlers that was exhausted from being in the car so long if they could please give me a time frame. I was told that housekeeping hasn’t made it to our room yet, so they were unsure how long it would be it could be a while because they were short staffed. I was sent between 2 different buildings 4 times. I assume they were tired of me going back and forth, and said my room was ready. I already expected the worse, if a room was cleaned so quickly. We get to our room, and it was FILTHY. Even had the guest prior clothing still in the room, dirty beds were remade. The beds were covered in someone else’s hair all over it, stains, and URINE. The pull out couch was completely covered in urine and it had of been there for a while. As soon as you pulled it out the smell was horrible! Everything was dirty, toe nail clipping on the floor, shower was nasty, the microwave was the worst of it all. Completely covered in mold, and broken on top of it. I called the front desk immediately and they said they were calling house keeping up. Which took hours, when she arrived she was super rude “wiped off” a sink and picked hairs off of one bed and told me they bring clean linen the following day. She continuously went back and fourth about when you can request linen and I asked her if she was refusing us clean linen, when they have someone else’s urine on them. She looked at the microwave and told me the mold in there was just “rust” as she wiped it to show me, yet it wiped right off on her rag. She called maintenance to bring us a new microwave, and said she would bring us new linen. She never came back. Maintenance how ever did, and did bring us a new microwave and he was absolutely great!

Very good

Exceptional

Liked: We've been staying here for the last 5 or 6 years and absolutely love the location of it.
Disliked: One thing about staying at this property is most units are privately owned, the main resort does still help support them but sometimes you have to travel up to the other resort for things that you may need.

Exceptional

Liked: Location, location, location!Clean, remodeled unit with daily towel & trash service. Indoor/outdoor pool overlooking a pristine beach.

Very good

Liked: The room and was spacious and clean. It was quiet and relaxing. Definitely will stay again.
Disliked: We did not have a do not disturb sign for door. If extra linens were needed. We had to go and get them ourselves. Once we knew where to get them. It was no problem at all. We just were not informed of limited house keeping.

Disappointing and with no respect...

Liked: After receiving well below par accommodation’s nothing near what was rented as well as it’s not sands beach club it’s the scummy sands ocean resort I have nothing good to say.
Disliked: The adult party raging at all times. Adults in every corner of every pool area making out amongst other things. And a trashed hotel in the morning.

Passable