Sandman Suites Surrey - Guildford Guest Reviews
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|2.4 miles from Surrey centre|
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James Fri, 18 May 2018
Liked: Suite size was good, especially for travelling with sports teams, with separate sleeping areas = bedroom + pullout bed. Good-size kitchen area, fridge capacity, dishwasher & in-suite laundry facilities. Close to major mall for provisions for longer stays
Disliked: Parking is limited. Constricted space to navigate safely both outside & underground.
Sonja Fri, 18 May 2018
Liked: The hotel was excellent the people were very nice and all the service was top notch would stay there again.
Disliked: it was too far from Vancouver core but that was what we choose so can not complain and there was no pool that would have made out stay there perfect.
Verified Hotel Guest Fri, 18 May 2018
Liked: The suite is roomy and clean
Disliked: Rooms in the lower level has no views through the windows
Katherine Fri, 18 May 2018
In the beginning, I was planning to write a good review for this hotel since everything went well during the trip. However, on the last day when I was checking out, my car was vandalized the night before with 2 rear tires being stapled and 1 flat tire. I was scared and panic since I had to drive 7 hours long to get back home and now I was stuck with 1 flat tire and 1 severely damaged tire. The hotel staff didn't show any emotion, sympathy or concern about what I was going through trying to figure out what happened and how to get my car fixed. She never once apologized about what happened to my car nor she understood the severity of the problem. I found 3 staples on the flat left rear tire and 4 staples on the right rear tire. I had to tow my car to the nearest tire shop to get my tires fixed. Luckily the shop was able to patch the 2 tires without me having to buy 2 brand new tires, which would cost about $300 (an additional expense I didn't want to add to the trip). The shop found a total of 11 staples on my 2 tires: 3 staples on the left rear tire with 2 punctures and 8 staples on the right rear tire with 1 puncture. Can you imagine someone vandalizing my car with 11 staples while I parked my car in the hotel's parking lot overnight? I was told upon checking in that the parking lot is being patrolled at nights and it is safe to park my car in the hotel's parking lot. We stayed at the hotel for a week and I have never had any problem parking my car at the hotel's parking lot until the day I checked out. My car and another guest's cars were vandalized with staples in the tires and the hotel didn't take any responsibility or offer any apology for what happened. I was shocked and surprised at the way the hotel staff handled the situation. It was very bad customer service! I DO NOT plan to come back to this hotel again or to stay at any of the Sandman hotel in Canada in the future.
Liked: This hotel is clean and within walking distance to Guildford Mall. Overall, the staff is friendly and helpful (except for a few). Good options to have a quick breakfast before starting the day with coffee, juices, muffins and granola bars.
Disliked: This hotel is not in a safe location of town. On the last day of my trip, my car was vandalized and the hotel staff didn't show any sympathy or any concern about what I was going through to get my car fixed. Very bad customer service!
Whatcott Mon, 14 May 2018
Location was convenient and staff...
Liked: Nice big rooms, full size fridge, had everything we needed
Disliked: We were right next to very loud fan or something (not exactly sure what it was but it was loud!) which made it very unpleasant to have the balcony door or bedroom window open the whole time we were there and I like lots of fresh air especially when sleeping. Bed was a little softer than I prefer but that?s just personal preference :-) My daughter and I both found the chair and couch in the sitting area to be pretty uncomfortable.
Orlando Sun, 13 May 2018
Liked: Anna Matthews is a great receptionist...
Thanks to her
Ripi Sun, 13 May 2018
Anonymous Fri, 11 May 2018
Sodhi Wed, 9 May 2018
Renuka Thu, 12 April 2018
Disliked: outside parking facilities could be better - work trucks should be made to park on road behind hotel