Very good

Liked: The cleanliness, the pool and the park across the street
Disliked: The sound of trains going by in the middle of the night

Superb

Liked: The room was very comfortable and the staff were hard working and diligent in their care of us.
Disliked: The check in process took a long time. The lobby was very hot.

was a very pleasant stay.

Liked: the door knob and lock to the room was in need of repair it did not close easily.
Disliked: not having a maintenace person on site at all times.

Good

The room was modern and...

Liked: The food in the restaurant Moxys was very good and the staff there very helpful. The room was a good size and so was the kitchen. It would have helped to have some more cooking items though.
Disliked: The location and the noise from the railway. The bedroom looked over the railway and the trains in Canada are exceptionally long freight trains that can keep you waiting 20/30 mins for it to go past. They also sound the bell and it’s relentlessly this goes on during the night, this is also next to a railway crossing. The room provides a white noise device but that kept us awake we had to unplug it. So we did not get good sleep at the hotel

Okay stay.

Liked: Nice pool.
Disliked: No decaf coffee. Poor communication re same.

Lovely location, but lack of...

Liked: We were given an upgraded room facing the river that was very nice and we really appreciated this - we booked the Sandman after we had enjoyed staying overnight there on the way to Banff, organised by Rocky Mountaineer. Unfortunately, this helpful and proactive staff member wasn't on duty again to assist when we needed advice.
Disliked: Restaurant on site was limited, service very slow for dinner, and worse still, didn't serve breakfast. We were not aware of this when we booked as we didn't need breakfast on the first stay.Regarding breakfast, the staff member on the front desk from whom we asked for help gave us no options or clarity, and didn't seem to care, :-(We ended up going to the Hotel we had initially booked a 10 min walk away where we had a lovely breakfast and received great service.

Pleasant

Liked: A good spacious room with comfortable beds. Microwave and fridge were a bonus.
Disliked: The air conditioning unit in the room was the noisiest I have ever experienced. The blinds didn't lower completely and needed repairs.

Bad

Liked: Location
Disliked: First room had fridge issues and then second room's AC was blowing heat instead chikled air. Complained to MOD , he sent fan instead moving me in another room. So frustrating