Liked: Service in hotel was very good; all the staff were very helpful.
Disliked: The heating in our room wasn't working. But when we informed the staff they quickly sorted it for us.

Far better hotels in Newcastle

Liked: Location is great fr the centre and staff was friendly.
Disliked: When we arrived at 16:00 the room was freezing cold. We switched the heating up to full heat but with it only being one radiator in our room this took until the early hours of the following morning to get warm. When we tried the shower the water was cold. We contacted reception which did send someone to check the water temperature and agreed it was cold. Eventually we was informed the heating/ water had been turned up and after running the shower for several minutes it did become warm. The staff was brilliant but I will not be stopping in this hotel again as I often stop in New castle and there are far better hotels who have the basic knowledge that when a customer arrives they will want to be going into a warm room.

Very poor

Disliked: Allocated room right above the bar which was showing the Fury fight at 5am. No mention of this and might as well have just stayed up got no sleep and could actually hear every word from people passing and every car that went past. Would not stay again! Partners birthday treat but wish we hadn?t booked here.

Exceptional

Very good

Exceptional

Exceptional

Passable

Liked: The staff is very attentive. The facilities are more than expected such as microwave, hairdryer etc. Which is good.
Disliked: The pillows were so uncomfortable couldn't sleep properly and kept being woken to banging noises outside the room

Okay

Liked: Location was good close to the center
Disliked: Too loud and there was a foul smell in the bathroom and the rooms were like a freezer

Fabulous