Sandman Signature Calgary Downtown Hotel Guest Reviews
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|1.3 miles from Calgary centre|
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Josh, Lethbridge, visiting Dickens Pub Calgary Wed, 7 March 2018
First off I booked it through ConcertHotels and it said $69 plus taxes. Came out to $77.92. I showed my girlfriend and booked it. The price was right there on the screen while I put in the credit card info. When we arrived they told me it was 100 bucks. Then parking was 25 bucks. Although they never told me that until morning. It was dirty. Disgusting towels and garbage on the floor. I had to check the mattress for bed bugs. I have pictures but most likely can't put them up. Oh and it was under construction and had no hot water until 5 pm. Also pool and hot tub were unavailable. So nothing worked, it was gross and I was overcharged. I will be staying at the Delta from now on - same price and they treat you great. It's clean and parking is cheaper.
Liked: The only good thing that was good is that we were close to venue.
Disliked: Rip off; disgusting, cheap hotel.
Eugene, Brooks Mon, 20 April 2015
Very clean; good staff; I recommend and it will be my spot each time I have to be in Calgary!
Benita Mon, 19 July 2021
Liked: The location met the needs I required.
Disliked: COVID-19 has interrupted proper housekeeping services. I booked 4 nights then added an additional night on arrival. Basic housekeeping would have been nice without having to ask. Coffee refill, remove garbage, check towels. Also, the coffee pods didn?t match the coffee maker and leaked water out each use only making half a cup. The staff were nice and responded quickly to all requests.
Shant Mon, 19 July 2021
Natasha Sun, 18 July 2021
Friday Sun, 18 July 2021
Liked: The housekeeping staff were very friendly and willing to help with our queries
Disliked: Everyone else, bar the housekeeping staff and the guy who checked us out, were terrible and had little to no customer service edge to the quality of service that they provided.The shower pressure was really low, and showers took longer than it should.The shower faucet handle was defective; when we asked them to fix the fixture, the staff were between reluctant and indifferent to the issue.The fact that the location was on the cloudy side of town was of little importance to this particular review - I wouldn?t 10/10 not recommend this place to anyone I care about because most of the staff were useless.
Anonymous Sun, 18 July 2021
Jordan Sun, 18 July 2021
Zoe Sun, 18 July 2021
Liked: Fantastic customer service!
Disliked: The first room we stayed in was not clean, but they were very understanding and switched our rooms for us immediately, great customer service!
Rommel Fri, 16 July 2021
Eireann Fri, 16 July 2021
Liked: Super accommodating and great location will be back
Daria Tue, 13 July 2021
Probably will never stay here...
Liked: Location was good
Disliked: The wifi is unbearably bad, the ac unit was super loud, could hear cleaners vacuuming from the room on our floor. Sheets where not comfy