Sandman Inn Cranbrook

--

Liked: No breakfast. Had it in Dennys.
Disliked: --

Good

Exceptional

Clean, comfortable, and good value...

Liked: The room was spacious and comfortable. Staff were really welcoming.
Disliked: There was noise from a train passing nearby during the night.

Bad

Liked: Literally nothing
Disliked: Checked in and the kids brought there lifejackets to go in the pool only to be told it was shut down by interior health. ( pool was the only reason we booked this hotel )As our home just flooded. The kids and my wife stayed, booking.com and the hotel itself was essentially useless to resolve my concerns, while trying to reach out to booking.com 4 dropped calls later.... during the wait time my wife then sent me photos of her pulling out the hide a bed for the kids and it was covered in mouse poop. Disgusting. We packed up and left ended up staying with family. The night desk lady was completely useless in offering resolutions. It took 18 hours of fighting with booking.com and the hotel to get our money back. Do yourself a favor and avoid this disaster of a hotel.

Pleasant

Superb

Exceptional

Exceptional