Passable

Absolutely Traumatic. I am so...

Liked: We didn?t even get breakfast!! It said that breakfast was provided however once we got there we found out that the breakfast was actually not included with our stay!! We had to pay for our breakfast at the restaurant that was attached to the hotel!!
Disliked: Oh where do I start? First of all, when we booked the room we were told that they had the pool and gym that we could use despite covid. When we arrived we were told this was not true! We only booked the hotel room the night before so it?s not like things changed in the weeks prior to our stay. And yes we called the hotel. When we checked in and stepped off the elevator on to the second floor we started gagging!!! It smelled like raw Sewage or something? It was awful!! We went to our room and we went and complained to the front desk. He told us that we were the only ones that were complaining and seemed annoyed with us. A little while later we started smelling pot smell coming into our room, we went to the front desk and tried to talk to the young man at the front desk again and he said ya there?s a guy that smokes pot outside and then he puts it out and he goes in the elevator and goes upstairs and goes to his room? But if that?s the case we would smell it in the lobby and the elevator etc. But we only smelled pot coming into our room!! But he didn?t care to listen to us and only treated us like crap. In the morning we were sitting in our room and we noticed that our smoke detector outside our room was covered with plastic!! We had to speak with two different staff members in order to get someone to come get this removed. We found out that is is a common problem in this hotel as people like to smoke in the rooms and it stops the smoke detector from going off! Saturday after finally getting someone to listen to us about the horrible smell they finally got someone to start searching for the smell but couldn?t find the problem until late Sunday when they finally found a man who had overdosed in his room on our floor. Then fire trucks ambulance, tons of police, crime scene people etc. We?re all there dealing with this situation!! And do you think the hotel offered us any kind of compensation? Absolutely not!! We were there from Friday to Monday!

Very good

Liked: friendly Aussie at front desk. Room clean and comfortable. Central location for my business. Handy to good restaurants.

Pleasant, comfy, quiet.

Liked: All was good.
Disliked: Could have used a hair drier but probably none because of Covid.

Very good

Liked: The room was very Hot, turned the thermostat off and the AC on, and the temp never dropped below 25°c.

Exceptional

Disliked: Great hotel, thanks for the free up grade with spa! Nice and clean.

okay

Not as good as expected

Liked: Location
Disliked: The room was very warm and could not be changed. The toilet ran all night and when it was mentioned to the front staff they did not seem to concerned.

Good