Sandcastle Oceanfront Resort South Beach

Bad

Bad

Disliked: Stains on all the beds I had to clean shower and sink, kitchen I cleaned as well.. stains on the pull out bed and couch just not clean at all

Superb

The staff needs to be...

Liked: I loved the location and the bar and pools
Disliked: The sofa bed definitely needed attention and to be cleaned properly. The covers they gave us were extremely thin more like a sheet instead of a cover. The staff was not helpful at all when I requested a cover and sheet for the sofa bed. They told me they didn’t have enough I told them I booked the unit bc I needed that extra sofa bed and to not have any cover or sheet would not be a option bc I paid for the room that I needed and should have got a cover and sheet for the bed that I booked. Eventually we did receive the cover and sheet. You have to call the front desk to get plates spoons etc which took over two hours to receive after requesting it. Front desk was very rude.

Superb

We left 2 days early...

Disliked: The room was not as nice as rooms we have stayed in there before! It was damp and everything in the room was damp the whole time. Our clothes were damp the bed was damp, and bed was very uncomfortable & lumpy!

Passable

Exceptional

Enjoyable.

Liked: Location, grounds keeping was great pool access and cleanliness.
Disliked: No ventilation in room fire alarm kept going off when cooking. Requested utensils and was told it would be delivered to room didn't show up until end of the next day. Requested maintenance to fix beeping fire alarm never showed up.