Took 15 year old grandson to Zelda Symphony and decided to stay the night in San Jose - room was on the 22nd floor, and service was great. Across from the Symphony venue; excellent restaurant (high priced but worth it); Tech & Art Museum; Christmas in the Park. Great location downtown.

Liked: Beautiful hotel, great room, and location.
Disliked: Pay for internet in room - really?

Poor

Liked: location
Disliked: The fact that booking.com has a fake picture and states that you have rooftop access. I paid extra for this ?upgraded? room with rooftop city view access. I really feel like it was false advertisement. I spoke to the manager and they said they could do nothing for me the Booking.com was the problem which is a third-party website. Very disappointing.

Very good

Bad

overall great staff and convenient...

Liked: friendly staff from valet parking to check in and maid service.
Disliked: breakfast items were not appealing.

Exceptional

This property has potential barring...

Liked: I liked the location and the on-site valet parking.
Disliked: It took us 20min to get my truck into Valet are to be able to valet my vehicle. Then the staff was rushing us to make us hurry because they were behind. Our bed had copious amount of hair in-between the comforter and the sheets. We called the front-desk and they told us someone was coming and they never did. We also called about the A/C not working. They asked how did we know, and I informed them that I have the setting as low as it can possible go, and we?re sweating simply watching TV.

Poor

Disliked: old fashion

Superb

Good