Exceptional

Credit card machine "sensitive", so...

Liked: Location, just a short walk to the seafront. Concierge service was excellent. They were all so helpful, knowledgeable and friendly, John in particular. He gave us some excellent advice on travelling to Muir Wood & the Golden Gate Bridge, and other useful information. The room was modern & clean and had a comfortable bed.
Disliked: The receptionists. The ones we dealt with were unhelpful & dismissive. On check-in they said my credit card would not work. My credit card does not incur charges for overseas transactions, so I wanted to use it. My friend secured the booking, so I could see if my card worked elsewhere, which it did. The receptionist was really unsympathetic and didn't care. When we checked out, my card didn't work again, despite it working at other establishments. I explained this to the receptionist and asked her to try again, she did saying that their machine was very sensitive and surprise surprise it worked. If I had not pushed it, I would have had to use another card, which would have cost me about an additional $60 at least. Having to pay $12.00 a day for wifi. Breakfast was about $31 for a basic breakfast. If you had room service it was $31 plus 20% service charge, $4.95 delivery and taxes. Total rip off. I guess it is the location, but it is not worth what we paid per night. Stayed in far better locations for less money.

Passable

Exceptional

Liked: I overall loved it but two things I did not like that the coffee was not restocked in the room and there was No parking free included with hotel stay.
Disliked: I overall loved it but two things I did not like that the coffee was not restocked in the room and there was No parking free included with hotel stay.

Great!

Liked: Room was exceptionally clean.
Disliked: The location was not as close to the Wharf as expected by the description but it turned out fine for our Bay cruise and dinner plans. On the walk back to our room we even took in an art gallery, an unexpected surprise. I was not expecting the cost of valet parking to be an additional cost but the convenience of not having to find a place to park on the street was worth the additional cost but it should have been included. What was quoted as $149 turned into $244.

Great location

Liked: Between north beach and fisherman?s wharf. Great restaurants, sightseeing, shopping, piers, cable cars, Italian and Chinatown neighborhoods.
Disliked: A little pricey but you?re on vacation and it?s San Francisco.

Very good

Liked: The staff was wonderful from the people to cleaned to the front desk to the concierge and the location could not be beat for getting to the cable cars, the wharf, Coit Tower, etc.....