Salvatores Grand Hotel

Salvatores Grand should be Salvatores...

Liked: All staff was extremely professional, friendly and caring. Lobby, bar , breakfast and shuttle folks made me feel welcome. Will definitely stay here again and recommend to friends and family. I had eaten a few times at Russ', always a fantastic experience, hotel stay was same. Came to my rescue that nite got stuck in Buffalo, and frankly glad the other "big name" hotels were booked on June 28. I had a great meal at the bar, Ashley was courteous and made a great martini. Lots of fresh-CLEAN towels, keurig in room and provided toiletries very nice surprise. Thank you for being my "Oasis" on a very disrupted business travel journey.
Disliked: Nothing could have been better, Russ and team continue to deliver best in class service.

Attention to detail explains success!

Liked: From beginning to end, the Grand delighted me from the over the top scrumptious dinner at Russell’s to the Uber comfy and cozy room. After a long day of travel, the entire experience was soothing and appreciated beyond measure. We even ran into the founder who was still working at 92 1/2 years of age. Such dedication and attention to detail explains his success.
Disliked: Nothing

Exceptional

Very good

Exceptional

Liked: I had my flight delayed it was no problem for them. just call when you land and we will send someone to pick you up.

A wonderful stay

Liked: the charm and character of the location
Disliked: breakfast had many options some tasted better than others

Too much money for calue

Liked: Not much
Disliked: Very dated

Outstanding stay close to the...

Liked: Outstanding and the hotel shuttle service was excellent
Disliked: Nothing…Everything was great

Exceptional