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AustraliaSadie Best Western Hotel at Luton Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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Adam Fri, 26 May 2023
Average
Liked: Good position.
Disliked: Staff on reception poor. Next morning two ladies were great
Harry Fri, 26 May 2023
Superb
Dennis Thu, 25 May 2023
Good
Anthony Thu, 25 May 2023
Very clean modern room.Definitely stay...
Liked: The room was very clean and modern.Had coffee machine and kettle.Everything was perfect for a good nights stay.
Disliked: nothing
Giedre Wed, 24 May 2023
Exceptional
Cody Wed, 24 May 2023
horrendous
Liked: nothing
Disliked: they kept my deposit I wasn’t aware of until I arrived and they never returned it on departure
Christopher Wed, 24 May 2023
Very good
Zed7 Wed, 24 May 2023
Superb
Neal Wed, 24 May 2023
Very good
Liked: hotel was clean rooms wee nice
Disliked: we were unaware that a £100 deposit per room was to be taken by card until 48 hours before our stay when i received an email. having to pay this on a card when checking in. what was really annoying it took me 6 days to get this money returned and only after i had made 3 phone calls and 2 text of complaint about this. i had paid £200 deposit for 2 rooms and in my opinion this is an unacceptable timeframe to return funds particularly as they were not detailed on the booking.com mobile app when i made this booking. if they wee they must have been well hidden. It is unbelieveable in this day and age that they can take your money to book the rooms in 6 seconds but take 6 days to return holding funds for which teh hotel tried to blame my bank.
Rana Tue, 23 May 2023
Good location, friendly staff but...
Liked: Staff were all very friendly and parking was available (£15 daily charge).Bathroom was clean and the shower water was good pressure.Good location near the train station for quick access to Luton Airport or Central London.
Disliked: Room was quite small despite paying for a bigger one so there was no space to iron clothes for example.The bed was quite short and our legs were hanging off the end. I also noticed some hairs on the bed when we arrived so they could do a better job cleaning.Also, I set the room to "do not disturb" when I was out but I think the sign seems to switch off as each day the housekeeping staff entered to change the towels and make up the bed.
