Name: Rydges Mackay Suites
Address: 9 Gregory Street Mackay, Mackay
Telephone: +61-1800-870-234

Rydges Mackay Suites Guest Reviews

Overall Average Score:

Good (3.9 out of 5)

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Very good

Passable

Liked: How amazing the staff was regarding my issue with the room
Disliked: The stuff found in room was not very pleasing but staff was amazing with assisting in cleaning and getting rid of items

Exceptional

Very good

Good

Liked: The beds are super comfy
Disliked: There is only one elevator, you have to walk a long way.The elevator should be in the middle of the building, not the end.

Very good

Liked: Central location, clean and comfy rooms!

Very good

Exceptional

Location was great for the...

Liked: Thankful of an upgrade to our room which was lovely. Rydges doing a bit of renovation and our room had touches of new paint. Carpet worn in areas especially those areas that once were concealed by tv unit etc. Bed comfortable & tvs in both the bedroom and lounge. Bit of housekeeping needed in their carpark on Level One, balconies that were not accessible from other rooms have debris on them which was an eyesore. Staff helpful but there was a problem with the refunding of the $100 security bond. Staff member unable to complete the refund and said as they have my card details she would chase it up and refund. 3.5days later I’ve contacted Rydges to notify no refund to be told a supervisor was looking after all the “open accounts”. Not good enough that I had not received any communication & had to chase up myself. End result I then made another trip of 40kms into Mackay to finalise the refund process.