Russell Hotel

Exceptional

Liked: Lovely old fashioned hotel.

In dire need of refurbishment

Liked: Hotel could be amazing. It's like entering a time warp. Staff v friendly, location brilliant. But it is grubby. Beds comfortable. Good breakfast and plenty of it.
Disliked: Just the decor. It's in dire need of refurbishment

Good

Poor

Liked: There was a parking space. The room was big enough.
Disliked: The staff were lacking in enthusiasm. The hotel needs a major renovation or be demolished.

Passable

Exceptional

Liked: When I arrived at this hotel, I'd been on upwards of 10 different trains. I was *exhausted*, thoroughly and totally knackered in fact. I saw a lovely armchair in reception. Do you mind if I sit down please. Not at all says the lovely woman in reception. Thank you and I collapse my tired heap of a body. Eventually, I summon up what energy I have left to sign my registration paperwork. Is it upstairs, I ask in hope and despair. Yes, but it's just one flight of stairs. So, summoning up my remaining bit of energy, I drag my tired body up the 12 stairs to bed. I get in my room, it's clean, there's a nice packet of hot chocolate waiting for me and a decent single bed. OK, great. I put my suitcase up on a generous table. The sink is in my room... but I can't find my phone charger. It's OK and I borrow one from reception. Can you wake me up at 0830. Breakfast is open until 9.30. OK 9am then. Best cooked breakfast I've had in any hotel, warmest personal service and much needed coffee and fresh apple juice. The perfect 2 star hotel just fantastic and the best way to set me up for my next day of travelling. They even give me the perfect blister plaster to ensure my day in London isn't a painful one. A++++++++
Disliked: Nothing at all. It was all marvellous.

Very good

Superb

Very good

Liked: It’s a great location for me and the staff are very friendly!
Disliked: The hotel is quite dated but it’s clean and okay for the price.