Russell Hotel

Ideally situated hotel

Liked: Stayed in annex, large room on 1st floor, well equipped, large bathroom, very clean & well presented. Large quiet room on the ground floor. Bar in main hotel well priced drinks. Good breakfast. Very well situated & free carpark, less than 5mins from town centre.Recommend for a short stay in Royal Tunbridge Wells.
Disliked: Bar & lounge in hotel is basic.

We left early only stayed...

Liked: Location
Disliked: The hotel was in really poor condition and very dirty. All areas really in need of cleaning and maintenance - as example wall paper hanging off Paintwork chipped and marked. Bed was like concrete and pillows so thin almost non existent. Saving grace was the bed linen was really clean.

Superb

The Russell is well located...

Liked: Old style hotel with friendly staff, particularly the manager and deputy. Enjoyed a large room on the1st floor with clean bedding and acceptable furniture. The highlight was the high standard of the English breakfast. We stayed 3 nights.
Disliked: No main issues though waited for hot water to arrive in basin.

Functional , well positioned, clean...

Liked: The room was clean, spacious and comfortable. Reception staff were professional and welcoming
Disliked: The rooms were very tired with old furniture and fittings.

Exceptional

Good location and very helpful...

Liked: Friendly, helpful staff who responded rapidly to all requests. Provided gluten-free breakfast options on request. Comfortable bed and good shower. Good location for town centre and free (limited) parking.
Disliked: No air-con due to age and type of building (fan was provided but still very hot). Breakfast is very typical English cooked with no continental option.

Passable

Liked: Bed
Disliked: Old building

Passable

Liked: Very quiet room and good size, good to have a surprise kitchenette
Disliked: The bed was very old, very uncomfortable and had visible stains on the bed base