Rusacks St Andrews, Glenrothes

Exceptional

Liked: Breakfast great!
Disliked: Nothing really but I do like a bath

A lovely trip to St...

Liked: The Russacks is a wonderful hotel, there is no denying. It’s a gorgeous location, the staff were amazing and the bed was so comfortable, plus we had a stunning view of the beach! It pains me to fault it because it really is a lovely hotel but unfortunately our shower did not work during our stay. There was no hot water and the water was trickling, not something you’d expect for the price you’re paying to stay here. I hate to make a bad review because I think if you want to stay here then you should, it’s perfect location and good walking distance from everything. We really enjoyed our stay but had we been staying for 2 nights and not 1 we would of been really disappointed with the fact that we could not wash while staying there especially after a long journey as all you want to do it get clean and we couldn’t because it was freezing and very little water was coming out. I think we would have made more of a fuss if we were staying longer but the hotel really is so lovely and we weren’t staying for long so just made do with what we had. I just hope they can get the issues of the water sorted out as it seemed to be an on going problem when we called up and if it is a problem you should notify your guests so that they have that expectation in their mind before booking or lower your prices because you do not expect to be paying x amount and not be able to do one of the fundamental things at a hotel. It’s a bit like arriving to no sheets on your bed ahaha. All in all I really don’t want to make our stay into a negative I just think we paid a lot for one night so if someone had paid for more nights this would be seriously disappointing and not something you expect from a fancy hotel like the Russacks.
Disliked: The shower