wonderful!!!

Liked: it was beautiful great location and wonderful staff
Disliked: the bathtub had to climb in and out

Perfect London stay

Liked: Location! You are literally 5 minutes walk from Buckingham palace and about 7 minutes from the theatre. The staff were fantastic and welcoming. Room was very clean and comfortable.
Disliked: Nothing

Exceptional

The smallest cramped double room...

Liked: The staff always go that extra mile; the food and drink were excellent.
Disliked: The room (233) was ridiculously too small, located by a utility/ house keeping cupboard with staff deciding to access at 5am.

Exceptional

Superb

Stay some place else. There...

Liked: Friendly staff.
Disliked: I have had much better breakfast choices at much cheaper hotels. They charge an additional 100 pounds a nite for every nite of your stay when you check in. That is ridiculous. I have traveled all over the world and that amount of overage is unheard of. I didn't eat at any of their restaurants bc of the fee. Otherwise I would probably have tried a dinner there. It's a big turn off.

Exceptional

Would absolutely stay there again....

Liked: Breakfast was wonderful, staff was excellent, the whole experience was A-1!
Disliked: One manager on late evening duty in the restaurant/bar was less than courteous. Was the only incident during our stay.