Royal Victoria Hotel

Nice hotel but a bit run down but had some nice features. Sort out the bed and rating would be higher.

Liked: Breakfast.
Disliked: The bed was very uncomfortable and not really big enough for two people.

Passable

Liked: Breakfast was very good. lots of variety. The rooms and beds were comfortable.
Disliked: unfortunately, the carpets, windows and bathroom need to be completely newly decorated.i could,nt see through my rooms windows, because they were so dirty.Bathroom needs to be refitted.

Disappointing and overpriced for what...

Liked: The location is great, right near the seafront and restaurants and cafes.Reception staff were friendly
Disliked: It is very tired with worn dirty carpets, dirty windows you can’t see out of and dirty bathrooms. It clearly needs updating but not only that it needs a deep clean

Exceptional

Liked: Everything was so good room was clean best customer service thanks

Excellent all round experience, no...

Liked: The location was excellent and the room was very clean and had a great view of the sea. The hotel staff were very professional and welcoming and the communal areas of the hotel clean tidy and very grand. Breakfast was above average for a buffet style and very enjoyable. A very good experience and will definitely stay again.
Disliked: Parking was difficult most probably because it was a very hot day so loads of visitors to the seaside.

Very poor decoration throughout and...

Liked: There was a good view of the beach through the dirty windows with peeling paint.
Disliked: It looked like the hotel hadn't been redecorated since the visit by Queen Victoria. Lots of carpets were threadbare, wallpaper was peeling off and we had a big bucket outside our room to collect leaking water through the ceiling, and we were in a middle floor.

Giving the older generation a...

Liked: The sea view and the room was nice and big
Disliked: Need grab rails on the walls in the bathroom to assist when rising from the toilet, this is some thing that can be picked up at reception as you can get suction ones

Great place

Liked: It was beautiful
Disliked: All good

Disappointing

Liked: Location
Disliked: We had arrived and went to our room. It smelt terrible. We went back downstairs. We weree told that all rooms in our price bracket were taken. The room we was given had a “sea view” of scaffolding. It wasnt relaxing. It was dirty. I jad asked for a fan to be placed in the room and it wasnt. I had asked for a quiet room and it was on one level above the road! The front desk said because we checked in late all the other rooms had gone. So 1. This hotel ignores advance requests in favour of someone who just arrives.. 2. We arrived at 4 to check in which i dont think is late given checkin is 3. Lady at the front desk was clearly young and not experienced in customer service as she scrambled and didnt know how to handle the situation. Our room was dirty and had obvious damp. A relaxing suite it was not!

Pleasant

Liked: The staff were very friendly and efficient and the location was good for the purpose of our trip.
Disliked: The hotel has great character but unfortunately, seems to be quite rundown. There was an unpleasant smell when entering the building.