Royal Station Hotel

Would recommend to friends and family.

Liked: Helpful staff and comfortable beds.
Disliked: Long walk to room.

Disappointing

Liked: Decent location and close to train station
Disliked: Completely overcharged for the standard of the hotel. Understand it’s an old building but a lot of things could be done to improve it. Window being held open with a book, mould on the ceiling, carpet in the room taped over to cover a hole. Breakfast was very basic as well

Exceptional

Liked: Room was spacious and clean. Staff were very friendly and helpful... from check-in to room staff. Breakfast was excellent and the hotel is a great location for the city centre and the train station... obviously.
Disliked: Nothing to dislike.

Awful

Liked: The entrance was lovely but unfortunately our first room was absolutely filthy I suffer with ocd I couldn’t even clean my teeth.
Disliked: The entrance was nice but unfortunately our first room was absolutely filthy I suffer either way ocd I couldn’t even clean my teeth the sink was that bad and the tiles were dirty windows mouldy.The noise the first night from outside was horrendous we missed most of our first day through no sleep then I aired my view at the reception the assistant listened and did give us a new room for our second night but unfortunately the damage had been done and our stay was spoilt.I am putting in a complaint with photo evidence to claim my first night money back

Very good

Liked: Cooked too long and some elements had dried out
Disliked: Better if food not kept too long on hot plate

Superb

Very good

Comfortable stay in central hotel

Liked: Reception area was lovely, reception staff were very nice and helpful. Breakfast was good. We could leave our bags after checkout which was great. It was no problem to use spa after checkout. Bed was comfortable, room was big (I did pay extra for superior room). Shower was over a bath but lots of hot water and water pressure was good. Very handy for railway station.
Disliked: The towels were not changed. We only stayed 2 days but it was 29 degrees and we showered 2 or 3 times each day. The towels were too small and needed replaced. The room was a bit tired. The spa area was not 4 star in our opinion. It was noisy at night, I had asked for a quiet room but it was so hot we had to leave windows open, noise perhaps to be expected in central Newcastle.

Perfectly acceptable!

Liked: Staff were lovely and the location couldn't be more perfect. Straight off the train into the hotel. The price I paid was very good as well.
Disliked: Whilst the common areas are beautiful, with Victorian tiled stairs and chandeliers, the rooms leave much to be desired. Very tired and in need of some TLC - I had to prop the windows up with random items as they didn't stay open. They were perfectly passable though for one night - bed was comfy and clean which is the most important thing.

A old grand dame in...

Liked: Large size of the room & the position of the hotel. Its an old hotel but well maintained.
Disliked: Breakfast room ., the staff were very loud both with carrying out their work & also chatting. Drinking beverages @ the service counter in front of customers is not a professional look.