Would recommend to friends and family.

Liked: Helpful staff and comfortable beds.
Disliked: Long walk to room.

Very good

Rushed and hurried

Liked: The location
Disliked: Rushed and hurried breakfast .With in 60 seconds of arriving at the restaurant we were shown to our table Given coffee and juice .Instantly another waitress arrived and ask what kind of eggs we wanted , she never took the time to asked if there was anything we didn?t want or even if we were vegetarian

Great hôtel with nice staff

Liked: Very friendly staff and helpful. Great atmosphere in the hotel.
Disliked: Lights in room 223 should be a bit more brighter. Rooms were not cleaned daily, we stayed there 3 nights, bins were not empty and cups were not refreshed with new tea bags.

Disappointing

Liked: The location is great for visiting Newcastle, parking available on site or at Times Square around the corner.
Disliked: Property is dated, the triple rooms are located on the 4th floor and the rooms have no aircon and were very hot. Leaving the windows open meant you could hear the trains all night but the only way to cool the room. The service room doors were always open so each time you go to the lifts you could see in and it indicated how much work is needed to update the hotel - not pleasant. Breakfast day 1 good but not hot, breakfast day 2 cold. Not the most expensive but not the best.

Big but dusty room

Liked: Nice size room and bathroom. Loved the little dressing room. Comfy pillows. Contents of fridge were complimentary. Availability of a power shower.
Disliked: The room was dusty and there was a long black hair on our hand towel that wasn't ours. Grim. Only one of two bedside lights worked and only one side of the lights on the vanity table worked. Bed was lumpy. Leaky tap on sink.

Superb

Liked: Central and really nice staff
Disliked: Nothing

Superb

Liked: We managed to check in early as our room was ready which was an added bonus
Disliked: Everything was fine

Very good

Liked: Last minute booking, great on price, location & perfect for our 1 night stay in the city. Staff friendly and booking in & checking out made smoothly.

Superb