Would recommend to friends and family.

Liked: Helpful staff and comfortable beds.
Disliked: Long walk to room.

Attend during lockdown for medical...

Liked: I liked the building and location. Beds were comfortable but I felt they lacked the fresh linen smell. Rooms were warm and spacious suitable for our needs
Disliked: Hotel location is superb.. the hotel is a lovely Victorian hotel with beautiful features. We stayed during lockdown as we had medical appointments in the Children's hospital. It was warm a bd staff were welcoming.Breakfast bags were a little disappointing. Perhaps a porridge or cereals could of been an option. (Kettle in rooms for porridge and milk could of been provided for cereal) I see no reason why room service for breakfast couldn't of been an option still.The rooms are comfortable however a little dated.. the room we stayed in was not clean. Windows so dirty it was hard to see out. Dust around the room edges especially under the radiators draws and bed edges.The bathroom was grubby with limescale and water marks on the floor bath panels and shower. The carpets were filthy. I was reluctant to walk bare footed. Given the situation of lockdown I would of thought these areas would of been a priority.. I would stay again as was worth the money. I wouldn't want to pay full prices (non-lockdown prices).

Great

Great during a pandemic

Brilliant

Liked: Everything, kindness and compassion during a very difficult time.
Disliked: Nothing, hotel and staff were lovely.

Brilliant

Liked: Everything, staff and hotel were lovely.
Disliked: Nothing, they were great.

Good

Good

I was grateful for a...

Liked: What breakfast? It was a spartan grab and go back. We are in a pandemic but it was poor value
Disliked: Insulate windows against train noise.

Excellent overnight stay for business

Liked: Absolutely everything. What a friendly place to stay. Clean, warm, bags of character, central location - what more could you ask for. Thanks!