This was my first time at your hotel. It will most likely be the last. Lanny R. Cawthon Lieutenant Colonel, USAF (Retired).

Liked: The view. But then again, I can get that from any number of hotels in the area. I found little else about your hotel to warrant recommending it.
Disliked: Charging my debit card for $100.00 per night at check in. I have travelled world-wide extensively for the past 30 years. This type of charge is unheard of in the really good hotels. It is a blemish on yours that you chose such a policy. Additionally, your front desk staff is rude. They seem well-versed in hotel policy and care little for your guest's side of a discussion. Lastly, trying to get your concierge to get a taxi for my wife and I to the Lyric Theater seemed too much of a trouble for him. Even after one hour - I had to find one myself.

Very good

Liked: We especially liked the view, the bathroom, the amount of snacks, the black comfy robes, and the King Size comfy bed. Mostly, we enjoyed the spa tub!
Disliked: I loved this hotel! The only issue was that there was no microwave :( For the amount of money spent, this should have definitely been an added amenity! Also, we wish that the menu had a larger variety of options and that the convenient store was open longer hours.

Superb

Liked: Love everything... More than I expected. Very clean, smelled amazing... Friendly Staff

Excellent, highly recommend!

Liked: Location location location! We literally walked across the street to board the cruise! Every staff person (i.e. doorman James, Sierra at the front desk, hotel restaurant staff) demonstrated excellent customer service and attentiveness! The facility was impeccably clean, including the Garden tub! Valet parking was excellent!
Disliked: Loved everything except for $6 a bottle water in the hotel room. The Hilton gives 2 free bottles and then charges you after.

Good

Liked: The location
Disliked: Car parking

Exceptional

Liked: Very clean, beautiful view of the harbor, friendly staff, good size room. Plenty of places to eat all within walking distance. If I am ever in the area again I would definitely stay here again
Disliked: Soda machine was out of order

Exceptional

Liked: The location, the view was amazing.
Disliked: Nothing.

Terrible!!

Liked: Very Rude and unprofessional staff
Disliked: Rude security guard. Staff lazy!

The staff were all great...

Exceptional