This was my first time at your hotel. It will most likely be the last. Lanny R. Cawthon Lieutenant Colonel, USAF (Retired).

Liked: The view. But then again, I can get that from any number of hotels in the area. I found little else about your hotel to warrant recommending it.
Disliked: Charging my debit card for $100.00 per night at check in. I have travelled world-wide extensively for the past 30 years. This type of charge is unheard of in the really good hotels. It is a blemish on yours that you chose such a policy. Additionally, your front desk staff is rude. They seem well-versed in hotel policy and care little for your guest's side of a discussion. Lastly, trying to get your concierge to get a taxi for my wife and I to the Lyric Theater seemed too much of a trouble for him. Even after one hour - I had to find one myself.

Pleasant

Liked: The hotel was beautiful and a great location to the harbor
Disliked: We parked our car in the associates parking garage and when we went to check on our car someone had thrown a glass at our windshield causing chips in the window. Also prices at the onsite restaurant were astounding child meal 16.00 for chicken tender and French fries and had to wait 20 min to be seated at a table when the restaurant was empty only one other couple in there about 5 staff members walked right past us before we were even acknowledged. Very unsatisfactory customer service.

Exceptional

Good

Liked: Excellent location for Inner Harbor. Room was clean. The Harbor View was wonderful. Staff was courteous and friendly.

Amazing!

Liked: View from the room was amazing and the bed felt wonderful!
Disliked: Photos online showed floor to ceiling bay windows my room did not have this. The view was still Beautiful just not the windows pictured.

Superb

Excellent Hotel stay

Liked: Room very clean,staff was pleasant, amenities was on point from the gym to the pool. We?ll be coming back
Disliked: Nothing bad to say

Superb

Fabulous

Exceptional