This was my first time at your hotel. It will most likely be the last. Lanny R. Cawthon Lieutenant Colonel, USAF (Retired).

Liked: The view. But then again, I can get that from any number of hotels in the area. I found little else about your hotel to warrant recommending it.
Disliked: Charging my debit card for $100.00 per night at check in. I have travelled world-wide extensively for the past 30 years. This type of charge is unheard of in the really good hotels. It is a blemish on yours that you chose such a policy. Additionally, your front desk staff is rude. They seem well-versed in hotel policy and care little for your guest's side of a discussion. Lastly, trying to get your concierge to get a taxi for my wife and I to the Lyric Theater seemed too much of a trouble for him. Even after one hour - I had to find one myself.

a pleasure

Liked: location, recreation facilities, wine in the afternoon, great recommendations from concierge (local/neighborhood Italian restaurant)
Disliked: On a practical note, it is very tight entering hotel in courtyard with car or truck. As someone in the building/landscaping field I would remove the round concrete fountain to allow more room for your staff to handle cars/temporary parking (just ask them!). You could create a wonderful inlay of pavers or stone to mark the center area without the hassle of maneuvering around that concrete circle and/or risk of damaging cars etc. I had to back my truck out because I couldn't make the turn.

Great, would stay there again...

Liked: Huge room for a city location. Staff went out of their way to please.
Disliked: Rooms need stronger lighting. Very dark with energy saving bulbs.

Superb

Good

Comfortable stay at Inner Harbour

Liked: Very good location. Extremely friendly staff at reception and bar. Rooms are spacious and comfortable. Complimentary water at elevators. Good WIFI connection. Presence of swimming pool
Disliked: No complimentary water in the room. A la carte breakfast in-room is a bit expensive for what you get. On top of that, half of the order was wrong. Would not recommend. Gym and swimming pool need renovation.

Exceptional

Liked: Convenient. Across the street from harbour. Boats in view. Professional and kind staff. Clean rooms. Two restaurants. Nice view in restaurant and in room. Pool on 7th floor. Has inside pool and whirlpool. Has a gallery.
Disliked: Had a key issue but hotel made it right with complimentary breakfast for two and waived valet parking. Although delicious, Long wait at restaurant after ordering food.

Exceptional

Good

Exceptional