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Overall Average Score:
Excellent (4.25 out of 5)
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William, Arlington Heights, visiting Galleria Marchetti Tue, 21 July 2015
Welcoming staff; great room; clean; a wonderful stay!
Liked: Excellent stay.
Disliked: Can't think of any.
Johnny Sun, 2 May 2021
Superb
Tiasha Thu, 29 April 2021
Exceptional
Katie Thu, 29 April 2021
Good
Disliked: The entire pool is only 3 feet deep.
Jennifer Sat, 24 April 2021
Exceptional
Djah Tue, 20 April 2021
Spa rooms are very spacious...
Liked: The roof top and the pool and the view
Disliked: The rooms don?t go pass 65 degrees i sleep with a fan and i really thought about going to buy one because how hot the room gets at night and no windows to open
Diego Sun, 18 April 2021
Exceptional
Liked: Very clean! And staff was very kind and always answered and filled our requests fast! Room was awesome and the view was great from the 17th floor!! The tub in our room was the best! Would recommend!
Disliked: Nothing we loved our stay
Julie Sat, 17 April 2021
Liked: The staff was exceptional. Everyone was kind, accommodating and helpful.
Disliked: Behind the curtains in the room it was dirty.
Brittne Fri, 16 April 2021
It was nice overall
Liked: Omg this room was great! If you?re staying long just know the tiny fridge doesn?t hold much and it?s not in plain sight my 4 yr old found it being nosy
Disliked: No breakfast in the building,i was not aware they?d be charging me a 200$ Hold so i really couldn?t do anything bc i was broke, no microwave in the room and had to ask for a coffee maker My phone didn?t work in the room and no smoking areas
Lauren Fri, 16 April 2021
My Sonesta Review
Liked: The staff was pleasant
Disliked: We didn?t have hot water and we called maintenance multiple times and they couldn?t fix it. We had to run the water for 25 mins to get warm water. They couldn?t move us into another room bc they were booked. I was not happy.
Sonji Fri, 9 April 2021
A properly functioning room would've...
Liked: The spa in the king suite was big enough for two full size adults! It was the reason we booked, and did not disappoint.
Disliked: NO HOT WATER IN CHICAGO! It took well over 30 min for ANY warmth to emerge after running the faucet. The TV screen was broken..colored lines running through it. At the price we paid for one night (over $325) not having basic amenities like hot water and a working TV was EXTREMELY disappointing. No manager on site to remedy the problem during our stay, but she did so after. Unfortunately, we had to endure very cold water the morning of our departure the hot water was a complete no show.
