Royal Inn Midvale

Worse ever don't go

Liked: The staff was so rude. Customer service was horrible. The lady was so rude. When I arrived they said that there is a deposit. No where did I see that. I asked her to please show me where it is on the site. She stated to call the third party. She stated I quote regardless there is no refund. Even if you decide you don't want to pay deposit you are out your money. Deposit is cash only the atm is right there in loby which you have to pay a fee to get money out. The halls stink they burn stinky incents. The room gross. Cat food and dog food on out floors walls dirty everything gross. Don't stay I rather sleep in my car I would give a negative 100! This place needs to be shut down was afraid to sleep might have bed bugs
Disliked: The whole thing dirty

Convenient and good price.

Liked: Location and price.
Disliked: Toilet seat was too small for toilet. No plugs for both beds, only one.No ice machine at all.

Passable

Horrific checkout ruined the entire...

Liked: The location was perfect and the gentlemen that checked us in was very welcoming and polite. At 1st he took us to a room that only had 1 double bed but when we reminded him we needed 2 beds or a king to share he moved us to a different room. Mother and adult daughter. We felt safe in the location and the parking lot was well lit. Exterior of building well maintained as well as the lot. Tho we had some issues w the room we overlooked them as the night desk man was so welcoming and we were very tired. Slept soundly very quiet room and facility.
Disliked: Stained sheets w holes in spread, No phone in room, no working ice machines on site, half of room lights wereburnt out. At check out time we gathered luggage in the door way of the room. Went 2 get luggage cart & 2 check out. Waited 5mins for desk lady 2 get off a personal call while my mother got the luggage on the cart 2 doors away from desk. Desk person hangs up and says room #. I told her and she said u can't check out til we check the room. Told her no problem -she ask if everything out of room. Told her that it was on the luggage cart propping the door open w my mother waiting 4 me 2 move the cart up front when I finished. She said it must be completely out of the room in order 4 them 2 check the room. So I went and pulled the cart to lobby 2 doors away. Then she called the maid and asked her to check the room. Maid comes back saying room is fine. She then says OK ur checked out. I asked for a receipt. She tells me that as I booked through a 3rd party she won't give me a receipt. I never raised my voice or was rude in anyway. Simply explained I needed something in writing 2 show I was checked out at the appropriate time & date & 2 show the room condition was fine to make sure I wasn't hit with other charges ect. I told her I had just traveled from Ohio to California and now heading back 2 Ohio and booked w a booking.com each time and was always given a check out receipt at every facility. Now she gets loud and yells "ur not getting a receipt and if u don't leave immediately i will call the police." I couldn't believe what was happening since there was no nastiness on my part and I even tried to explain politely what I needed. I stood there appalled for a minute trying to decide on how to respond when she again starts yelling "what don't u understand about get the f?ck out or I call the police". I responded that this was beyond ridiculous and I didnt appreciate be cussed, would be reporting it.

Pleasant

Disappointing

Disliked: Have to have a cash deposit.

Bad

Exceptional

Bad