Royal Inn Airport Salt Lake City

Pleasant

Liked: There are current reconstruction at the hotel. I haven’t explored much within the property nor even tried their breakfast buffet. The rooms are fine and clean.
Disliked: Compared to other hotels I’ve been, this place needs improvement. For starters, there should be a visible sign as to where the elevator is. They need to make some kind of barrier to prevent people being lost in their reconstruction area. Needs additional staff at PM/night-the guy at the counter has showed up late until one of other guest called by phone. There are three other guest waiting.

Exceptional

Liked: Front desk staff was nice and helpful!

Passable

Passable

Bad

Very good

It was short but nice

Liked: The property is obviously under construction, however the room we stayed in was very clean and nice
Disliked: They didn’t have a comforter or extra blanket on the bed and maybe they could have provided a few more pillows

Disappointing

Liked: They had cereal but the milk was out of service
Disliked: I tried to cancel my booking during arrival and the guy told me no even though the website tells you that you could cancel whenever.

Bad

Liked: Nothing.
Disliked: Did not end up staying here, as it was absolutely the most disgusting hotel I have entered. I went to a hotel next door. There were no other guests, it was in complete shambles - I felt unsafe as there was a man heckling me while eating a burger in the lobby. We went up to the room to see and it was dirty - the bedding was soiled, bathtub filled with hair and it smelled really bad. It was super hot and stuffy. The light did not work in the room. There were no other guests in the parking lot. The hotel employee lied saying that the booking explained that the hotel was under construction and would not give me a refund.