Pleasant

first time to Stornaway we...

Liked: very central. staff very friendly
Disliked: windows not double glazed, hotel situated on a busy road, lots of car noise. radiator in room noisy but room to cold to switch off. staff extremely busy at times, ordered drinks on 2 occasions, first time had to wait 40 minutes second time ordered coffees, asked waitress when our coffees would arrive, said she would check but after nearly an hour we left without having our coffees.

Exceptional

Great location

Liked: Location ideal ,pleasant staff, comfortable
Disliked: Food and drink expensive - £6 for a pint!

Well worth a visit ,...

Liked: Food was superb Offered early Breakfast options(5:30)very helpful friendly staff
Disliked: N/A

Good

Staff Fabulous; Hotel Not so...

Liked: The location is very central in Stornoway and the Boatshed Restaurant was excellent? Highly recommend but you must book before you arrive! Also the Staff were amazing can?t say enough about them!
Disliked: I would love to know when the last time even £5.00 was spent on these rooms.. My single ( yes I know they are always small) was minuscule with lighting from the 1950?s. I had to move a huge old heavy desk to try and get to the socket for my chargers.. the rooms are dismal and depressing and for what they are charging I wasn?t expecting the Taj Mahal but at least something that didn?t remind me of an old unloved museum.

Exceptional

Exceptional