Royal Garden

Perfect stay in Assago

Liked: Close of assago concert room and breakfast!

Avoid at all cost

Liked: Seemed nice location and safe
Disliked: To start with, after first day we came back to hotel around 9PM and I saw the hotel main gate to car park opened where a 4* hotel should have it locked after 7-8pm. I went to my room as I had to wake up 5am for a short trip. When I came downstairs at 5am I have noticed that the car opposite mine had the rear window smashed and someone tried to break in to steal. I have checked mine and it was all good. As I drove my car around to exit I have seen a second car with the rear windows smashed. I then went straight to receptionist, none of them at their desk, to report this. As I was asking for explanation for the open main gate over night, I have noticed that they only knew about one car being smashed and not two. They’re excuse was that the gate is damaged and it’s like this since long time ago. I have left as I had to get to airport but very upset about it and felt sorry about the foreign tourist with smashed cars. I came back at the hotel around 7:30am, was away for 2.5 hours. When I have reached my room, 444, I have noticed the door was opened. I was in shock as I knew I have locked it myself and I have left the tag on the handle to not disturb it. I have checked my room and everything seems fine but I was very angry. I rushed to reception and ask explanation about this incident. They have told me they can’t check who entered my room, cleaners didn’t even arrived at that hour, they start at 8am and they can’t tell me who opened my room. To make it even worse, they don’t even have cctv on the floors so they can’t check any video surveillance. Obviously managers weren’t there so no one to speak with..In the end they couldn’t provide me with any explanation and I have left very upset.To resume this, this is not a 4* hotel, they don’t care about quests and their belongings and they should be removed from Booking.com

Very good

Exceptional

Superb

Liked: Staff e camera

Very good

Liked: Location, not so far from the airport. Easy to reach friends.

A wonderful stay with excellent...

Liked: I thoroughly enjoyed my stay at this hotel. It’s a lovely and well-maintained property with exceptional service. The staff were incredibly kind and accommodating. The breakfast exceeded my expectations in both variety and quality. I especially appreciated the presence of a separate bidet in the bathroom—a thoughtful touch that added to the comfort of my stay.When I requested a kettle, the staff provided one promptly and at no extra charge, which I truly appreciated. The location is also excellent—close to the Unipol Forum, where I attended the Sabrina Carpenter concert, and conveniently near the metro station.I noticed some reviews mentioning issues with bugs, but I personally experienced no such problems. My room was on the fourth floor, which may have contributed to the absence of any insects during my stay.Overall, I had a wonderful experience and would gladly return.

Very good

Best choice for concert goers

Liked: I came for the Sabrina Carpenter concert and could not be more pleased with this hotel. It was a 3-minute walk to the Forum and I felt completely safe as there were so many other concert-goers around me. The room was super comfortable and the bathroom with all the marble was gorgeous. Breakfast was divide. I have no complaints, I love the old school feel of it - feels super glamorous!