Rowton Hall Hotel and Spa

Probably get more hospitality in...

Liked: There was a pool and that's about it
Disliked: More like a boot camp than a hotel. Reception staff are unbelievably rude and argumentative. Shouted at me and drove my partner to tears as she'd called them and was told check in was 1pm but called her a liar when we arrived. We asked them to review the call recordings but we've heard nothing since. Obviously the room wasn't ready so they found another but it was covered in damp, mould and was dirty. Generally felt like we were speaking an incomprehensible language as we got the opposite of whatever we asked for.See photos of what a £15 breakfast looks like, pretty grim!The list goes on but suffice to say just find somewhere else.

Disappointing

Disliked: The lights did not work in my room, and the shower also didn't work. Not pleased at all.

Disappointing

Liked: Location, Staff very pleasantGrounds lovelyGood to accommodate drinks after main hours in the barFood generally good
Disliked: Breakfast was poor - dippy eggs were hard and staff too busy/run out of time to get redone, coffee not great, service really slow, not as orderedBedrooms far too hot. Fan only pushed warm air about/ balcony not cleanWasps nest nearby meant room was full of them and outside terrace was covered in them. It was relentless. Manager could only say there "seemed a lot" rather than they were dealing with it. No one seemed to worry that guests were getting stung.Bar terrace - unswept, dirty tables, broken umbrellas laying about, glasses & plates uncollected, wasps galore and unclean tables attracting moreBar service - nice enough team but didn't really know how to make drinks and stood about chatting rather than cleaning outside terrace

Absolutely amazing

Liked: It was incredibly peaceful and tranquil, with delicious food and brilliant staff. Also the pool was stunning and the gardens where they grow their own producer the menus
Disliked: The wasps

Great place to return to...

Liked: Lovely building, gardens and spa
Disliked: Nothing

Exceptional

Wouldn’t stay again unless they...

Liked: PoolStaff very pleasant
Disliked: No air conditioning Shabby/tiredDirty in places

Superb

Very poor

Liked: Loacation
Disliked: Very outdated, no A/C in the room- it was 32 degreesTowel radiator was on full blast, toilet wouldn’t flush properly We told reception - they told us they didn’t have a spanner so couldn’t turn off the radiator and there were no rooms to move tooThey said they would look at the toilet- nobody did - you would expect at least a working toilet in a hotel room! Staff were not helpful