My visit was enjoyable and...

Liked: Staff were friendly and polite
Disliked: Nothing

Very Disappointing

Liked: Nothing
Disliked: We arrived late and was looking forward to having a good night sleep only to find our bedroom was too hot, the bed was all lump and the pillows were stained and very bad condition. We complained to the night porter as there was no one else available. He apologised and brought a few replacement pillows which were just as bad, dusty and lumpy. It was very disappointing. We had to go to a local supermarket at 11.30pm to get some medicine to put us to sleep as we had a meeting the following day and needed to sleep. We took some night nurse and fell asleep eventually and then being woken up at 7.30am with drilling and banging - no notice was given that some renovations were happening. It was very disappointing and the staff seemed clueless and didn't know what to say.

decent stay ,

Liked: bed was comfy
Disliked: view was poor and bed robe had what i hope was chocolate stain. no fridge

Excellent staff, food and spa.

Liked: Food was excellent.

Very good

Bad

Very poor

Exceptional

It?s not somewhere that is...

Liked: The spa is lovely but I don?t think should be an extra charge if your a guest overnight.
Disliked: The staff in the bar were very poor. we had to leave the hotel in the end to eat. Wanted a meal in the bar but wasn?t even acknowledge or offered a menu. The spa treatment room was really cold. we told Matt on the front desk and he completely understood and was really accommodating. We got some extras to make up for the poor service mainly.